Vodafone

Expert Application Operations Run – Billing & AR

Vodafone

full-time

Posted on:

Location Type: Hybrid

Location: Düsseldorf • Germany

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Tech Stack

AWSAzureCloudGoLinuxOraclePerlPythonSQLUnix

About the role

  • You ensure the 24/7 availability and performance of all platforms and applications you are responsible for—serving end customers, customer support and other business units—by analyzing and optimizing the systems under your care and by establishing efficient monitoring.
  • You independently coordinate and drive the targeted handling and resolution of highly complex incidents by collaborating with development teams and managing external suppliers and service providers.
  • You support the improvement of software quality through continuous analysis of recurring errors (incident/problem management) and by conducting regular review meetings with development partners as well as test and delivery teams.
  • You contribute to project work during feasibility, implementation and stabilization phases after Go-Live.
  • You ensure compliance with required security policies for the applications, systems and platforms you are responsible for by analyzing access and permissions, implementing corrective measures and supporting SOX and security audits.
  • You automate workflows by analyzing and optimizing procedures and methods, and by continuously adapting reporting, monitoring and alerting.
  • You monitor system utilization (capacity management) using the tools deployed in IO and initiate corrective actions.
  • You provide functional oversight of external and internal service providers and vendors for the IT systems and supported business processes.

Requirements

  • Completed technical or industrial engineering degree or comparable qualification.
  • At least five years of professional experience operating complex system landscapes.
  • Comprehensive process and IT know-how in telecommunications.
  • Solid knowledge in the following areas: operating systems (e.g. Sun Solaris / Linux / Windows), middleware/web technologies (e.g. Tuxedo / WebLogic / Tomcat), databases (e.g. Oracle), and experience operating applications in the cloud (e.g. AWS, Azure, OCI etc.).
  • Strong expertise in UNIX scripting and programming languages such as Perl, PL/SQL, Python, etc.
  • Strong analytical, solution-oriented and entrepreneurial mindset and approach.
  • ITIL knowledge and familiarity with Kepner-Tregoe methods.
  • Fluent English, spoken and written (C1 CEFR); German skills desirable.
Benefits
  • Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home. In addition, you may work up to 20 days per year from within the EU and in an increasing number of non-EU countries.
  • Attractive compensation and pension: As a collective agreement employee you receive, depending on the pay model, holiday and Christmas bonuses or a 13th salary. Our pension plan also provides a company pension scheme.
  • Training & development: You decide which of our learning and training programs you use to support your individual development.
  • Work–life balance: Whether childcare, health & mindfulness programs or gym memberships—shape your work and personal life flexibly. We support you, including in caregiver situations.
  • Discounts and additional benefits: As an employee you receive special offers on all our products for mobile, fixed-line, internet and TV.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operating systemsSun SolarisLinuxWindowsmiddlewareTuxedoWebLogicTomcatdatabasesOracle
Soft Skills
analytical mindsetsolution-orientedentrepreneurial mindsetcollaborationincident managementproblem management