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About the role
- Support HR colleagues—primarily HR Business Partners across multiple countries and business units—to deliver hire-to-retire processes, reports, dashboards, data accuracy and activities/projects from Centre of Expertise teams.
- Serve as the point of contact for business functions by advising on HR activities and resolving queries in compliance with global and local procedures.
- Resolve complex employee queries that require cross-functional collaboration and cannot be solved via self-service channels.
- Coordinate, drive participation, and track progress across HR life cycle, cyclic and ad hoc processes (e.g., performance appraisals, employee engagement surveys, annual budget cycles, rewards nominations).
- Prepare, develop, and present business review presentations to internal and international stakeholders.
- Maintain and forecast monthly budgets, track variances, and report insights to global HRBPs.
- Source inputs and prepare weekly, monthly, and quarterly HR reports and dashboards, ensuring a clear data story from an HRBP perspective.
- Standardise quality parameters for employee and organisational data, perform data accuracy checks, identify anomalies, and manage root-cause analysis with corrective actions.
- Build strong collaboration with onshore HRBPs and advise on process improvements, data quality and KPI trends.
- Identify enhancement opportunities that improve process effectiveness, reduce pain points and elevate service delivery.
- Support transitions of new services to offshore teams, ensuring end-to-end knowledge transfer and operational readiness.
- Resolve complex cases, ensure SLA adherence, and manage escalations at root cause level.
- Oversee case volumes, triage requests, track daily/weekly/monthly performance and publish case management reports.
- Maintain knowledge repositories and process documentation with a strong focus on data accuracy and quality.
- Support system setup, access requirements and ways of working.
- Embed privacy-by-design principles and ensure GDPR compliance for all transactions.
- Use MS Office, Power BI for dashboards, and Power Automate to streamline workflows.
- Communicate clearly and confidently across internal and international stakeholder groups.
Requirements
- Possess strong HR domain knowledge and an eagerness to understand business structures across global markets.
- Skilled in clear, effective written and verbal communication with the ability to engage mid and senior stakeholders.
- Demonstrate experience in process improvement and implementing automation solutions.
- Bring strong analytical, critical thinking, quantitative analysis and data storytelling abilities.
- Display a solution-oriented, proactive and customer-centred mindset.
- Operate with the perspective of an HRBP while delivering within a shared services model and performance framework.
- Passionate about driving employee experience and process excellence.
- Maintain confidentiality and accuracy when working with HR organisational and employee data.
- Flexible to work in hybrid models and adjust according to onshore market shifts.
- Proficient in Microsoft Word, Excel and PowerPoint; experience in Power BI and SuccessFactors is an advantage.
Benefits
- Exposure to global markets, HRBPs and international stakeholders.
- Opportunity to contribute to critical HR cycles, business‑wide initiatives and transformation programmes.
- Work in a hybrid, collaborative, multicultural environment with continuous learning.
- Hands‑on experience across service delivery, HR governance, analytics and process optimisation.
- Develop technical capabilities in HR analytics, Power BI and workflow automation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data accuracyprocess improvementquantitative analysisdata storytellingperformance appraisalsemployee engagement surveysbudget managementroot-cause analysisKPI trendsGDPR compliance
Soft Skills
effective communicationanalytical thinkingcritical thinkingsolution-oriented mindsetproactive mindsetcustomer-centred mindsetcollaborationflexibilityconfidentialityengagement with stakeholders