Assistant Manager – Amdocs Order Management Specialist, CRM, SQL, Unix, L2 Support
Vodafone
full-time
Posted on:
Location Type: Office
Location: Pune • India
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About the role
- Provide L2 support for Amdocs OMS, CRM, Billing, Rating, and associated BSS applications, ensuring stability, timely issue resolution, and SLA compliance.
- Lead initiatives to reduce incidents, service requests, and operational challenges through proactive analysis and continuous improvement.
- Support cross‑functional teams including Mediation, CRM, Provisioning, DWH, and Customer Operations, addressing escalations and ensuring efficient bill cycles.
- Identify automation opportunities, enhance operational KPIs, and participate in IT transformation programmes.
- Perform configuration changes, system health checks, batch processing, bug identification, triaging, and deployment support.
- Contribute to WAR ROOM investigations, capacity planning, monitoring enhancement, and stakeholder management.
- Collaborate with international teams in a 24x7 operations environment, ensuring compliance with ITIL/ITSM processes.
Requirements
- Experienced professional with hands‑on knowledge of Amdocs Enabler OMS, Unix, PL/SQL, scripting, and telecom BSS/OSS domain.
- Skilled in analytical thinking, problem‑solving, and delivering results in a high‑availability environment.
- Comfortable supporting large‑scale operational systems with strong understanding of ITIL processes.
- Able to manage stakeholders, coordinate across teams, and work effectively in cross‑cultural environments.
- Holds a Bachelor’s or Master’s degree in engineering or business; project/programme management background desirable.
Benefits
- Opportunities to work on large‑scale, business‑critical telecom applications.
- Exposure to transformation programmes and next‑generation OSS/BSS platforms.
- Experience collaborating with global teams in a highly dynamic, technology‑driven environment.
- A role that strengthens both technical expertise and operational leadership skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Amdocs OMSAmdocs Enabler OMSUnixPL/SQLscriptingBSS applicationsOSS domainITIL processesconfiguration changesbug identification
Soft Skills
analytical thinkingproblem-solvingstakeholder managementcross-functional collaborationcommunicationcontinuous improvementresults deliveryteam coordinationhigh-availability environmentcross-cultural effectiveness
Certifications
Bachelor’s degreeMaster’s degreeproject management background