Vodafone

Account Manager

Vodafone

full-time

Posted on:

Location Type: Office

Location: Cape Town • South Africa

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About the role

  • To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
  • Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base.
  • Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.
  • Proactively mitigates and defends the base while driving portfolio revenue growth.
  • Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
  • Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings.
  • Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation.
  • Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
  • Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
  • Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamlessly.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Prepare monthly/Weekly Run Rate and Demand Management.
  • Perform Sales Analysis by product.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Forecast and track key account metrics.
  • Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities.

Requirements

  • Bachelors Degree/Equivalent
  • A Post Graduate Degree advantageous
  • A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in: Portfolio management
  • Ability to increase NPS results and reduce administrative expense
  • Ability to build relationships
  • A valid driver’s licence
Benefits
  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits
  • Advantages fibre connection discounts
  • Exclusive staff discounts offered in collaboration with partner companies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account planningpipeline managementsales analysissales forecastingcustomer relationship managementportfolio managementsales disciplineopportunity managementreportingkey account metrics
Soft Skills
relationship buildingcommunicationcollaborationproblem-solvingintegrityprofessionalismtrust cultivationcustomer experience focusproactive engagementrespectfulness
Certifications
Bachelor's DegreePost Graduate Degreevalid driver's licence