Senior Fixed & ICT Engineer
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Greece
Visit company websiteExplore more
Job Level
About the role
- Responsible for providing advanced technical support, troubleshooting and operational assurance of ICT, Fixed Connectivity and IoT services for SME and Major customers.
- Provide senior-level support for Fixed Connectivity, IoT and Cloud services.
- Troubleshoot complex service issues across network, application, and cloud layers
- Monitor service performance, availability and capacity to meet SLAs
- Perform Root Cause Analysis and drive permanent corrective actions
- Design, deploy, and manage Microsoft 365 environments, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft Entra ID (Azure AD)
- Lead and deliver Microsoft 365 tenant setups, migrations, and upgrades, including email, file, and collaboration workloads
- Configure and manage security, compliance, and governance features (e.g., MFA, Conditional Access, DLP, retention policies, sensitivity labels)
- Provide technical consulting, best-practice guidance, and solution architecture for Microsoft 365 and SDN projects
Requirements
- Bachelor’s Degree in Telecoms or related field
- 3+ years’ experience in similar position within a service provider/operator or vendor
- Microsoft and Networking Certifications are mandatory (ex. Microsoft 365 Certified: Administrator Expert, CCNA, Fortinet FCP)
- Strong experience in Microsoft 365 Administration
- Strong background in SharePoint Online and OneDrive
- Experience with Microsoft 365 Security & Compliance Center
- Proven ability to plan and execute migrations to Microsoft 365
- Hands-on experience with Fixed Connectivity services, IoT platforms and device management
- Excellent written and verbal communications skills in Greek & English
- Strong problem-solving and analytical skills
- Ability to work under pressure and manage multiple priorities
Benefits
- Award-winning work environment -certified #1 Top Employer in Greece
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingRoot Cause AnalysisMicrosoft 365 AdministrationFixed ConnectivityIoT servicesCloud servicessecurity configurationcompliance managementsolution architecture
Soft Skills
problem-solvinganalytical skillscommunication skillsability to work under pressuretime managementleadershipconsultingbest-practice guidance
Certifications
Microsoft 365 Certified: Administrator ExpertCCNAFortinet FCP