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About the role
- Responsible for the day-to-day operation, monitoring, and support of SDN and FaaS platforms and services.
- The role ensures service availability, security enforcement, and SLA compliance during the Run phase, supporting mission-critical network and security services for SME and Major customers.
- Responsible for providing technical support (L1/L2/L3) for SD-WAN and Firewall-as-a-Service environments
- Perform monitoring and troubleshooting of WAN links, routing, QoS, and traffic policies.
- Manage and resolve incident tickets and service requests.
- Support SD-WAN orchestrators (e.g., FortiManager, VMware Orchestrator).
- Administer and update security policies in FWaaS platforms (web filtering, IPS/IDS, threat prevention).
- Conduct root cause analysis (RCA) for performance and security issues.
- Coordinate with NOC, SOC, vendors, and engineering teams during major incidents
- Ensure SDN and FWaaS services meet defined SLAs, KPIs, and security requirements
Requirements
- Bachelor’s Degree in Telecoms or related field
- 3+ years’ experience in similar position within a service provider/operator or vendor
- Certifications such as CCNA (cisco) or FCP (Fortinet) are mandatory
- Strong experience in SD-WAN design, deployment, and optimization across multi-site and hybrid cloud environments
- Hands-on expertise with leading SD-WAN platforms
- Proven track record in Firewall as a Service (FWaaS) deployments
- Extensive experience in network segmentation, routing, QoS, and traffic engineering
- Strong background in Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) frameworks.
- Strong knowledge of VPN technologies and remote access solutions integrated with SD-WAN and FWaaS.
- Proven ability to implement centralized monitoring and policy management using orchestration and cloud-based consoles.
- Excellent written and verbal communications skills in Greek & English
Benefits
- Award-winning work environment -certified #1 Top Employer in Greece
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SD-WANFirewall-as-a-Servicenetwork segmentationroutingQoStraffic engineeringZero Trust Network AccessSecure Access Service EdgeVPN technologiesorchestration
Soft Skills
technical supportincident managementroot cause analysiscommunicationcollaboration
Certifications
CCNAFCP