Vodafone

Partner Account Manager

Vodafone

full-time

Posted on:

Location Type: Office

Location: Gert Sibande • South Africa

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About the role

  • Primary owner of the relationship for the partner portfolio
  • Develop a healthy, productive and respectful relationship with all business partners (on the allocated base) based on integrity and professionalism.
  • Acquire a thorough understanding of key partner/customer needs and requirements.
  • Drive channel objectives across the partner base to meet annual targets
  • Develop and grow partner relationships to create new value and opportunities.
  • Provide valuable inputs the manager for developing a sales plan and monitoring its implementation across the partner base
  • Develop contact strategies and partner account plans (PAP) for the allocated partner base in order to drive sales targets
  • Manage partner engagements and drive store engagements to meet sales targets and strategic partner channel objectives
  • Performance management of partners and stores on the allocated partner base
  • Develop a pipeline of prospects together with the partner base, which are systematically qualified, managing the decision-making process to ensure sales prospects are closed
  • Own escalated partner & customer complaints, for the allocated distribution, from a service perspective. To support finance & credit control in recovering overdue and non-payment by clients.
  • Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
  • Serve as the link of communication between business partners / key customers and internal teams.
  • Resolve any issues and problems faced by partners & customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Prepare monthly/ Weekly Run Rate and Demand Management
  • Perform Sales Analysis for the allocated partner base and store base
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics (partner account planning)
  • Forecast and track key account metrics across the allocated partner base
  • Prepare reports on partner base, and top accounts, providing recommendations to maximize sales as per the identifying trends, gaps and opportunities.

Requirements

  • Degree /Equivalent
  • A minimum of 3+ years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
  • Partner Channel / distribution management
  • Strong understanding of Indirect sales models & partner ecosystems
  • Strong understanding of mobile and beyond mobile products and solutions, market dynamics and sales
  • Ability to build & grow relationships
  • Technical Competencies
  • Experience in solution selling within enterprise customers
  • Proven track record in managing business partners and driving sales through business partners
  • Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
  • Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
  • Successful track record of managing multi-industry sales and demonstrate profitable revenue growth
Benefits
  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits
  • Advantages fibre connection discounts
  • Exclusive staff discounts offered in collaboration with partner companies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales analysispartner channel managementsolution sellingaccount planningpipeline managementperformance managementforecastingreportingcustomer relationship managementsales strategy development
Soft Skills
relationship buildingcommunicationproblem solvingintegrityprofessionalismcollaborationtrust maintenancestrategic thinkingnegotiationcustomer service
Certifications
degree/equivalent