Vodafone

Senior Sales Platforms Service Manager

Vodafone

full-time

Posted on:

Location Type: Office

Location: India

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Job Level

Senior

About the role

  • Ensure operational excellence and seamless service delivery across global sales platforms.
  • Manage offshore support teams, driving process improvements.
  • Act as the key point of contact for stakeholders, ensuring service level agreements are met.
  • Conduct monthly service reviews, analysing performance, and tracking against agreed SLAs.
  • Communicate effectively across all levels, ensuring timely resolution of high-impact service issues.
  • Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements.

Requirements

  • Experienced in working with offshore teams and managing global support functions.
  • Strong background in sales and customer support, with operational credibility.
  • Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools.
  • Excellent decision-making and communication skills, with the ability to influence stakeholders.
  • Minimum 3 years’ experience in the telecommunications industry and a degree in a quantitative subject or equivalent operational experience.
  • ITIL service management qualification is desirable.
Benefits
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Hard Skills & Tools
SalesforceCRM systemsConfigure, Price, Quote toolsOperational excellenceProcess improvementsService level agreementsPerformance analysisService reviewsEfficiency improvements
Soft Skills
CommunicationDecision-makingStakeholder influenceCollaborationProblem resolution
Certifications
ITIL service management qualification