Vodafone

Customer Success Manager – Deputy Manager

Vodafone

full-time

Posted on:

Location Type: Office

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSAzureCloudIoT

About the role

  • Build and nurture long-term relationships with global enterprise customers across multiple regions.
  • Act as the primary point of contact for senior customer stakeholders, representing Vodafone in strategic discussions.
  • Develop and execute customer satisfaction strategies, including NPS improvement plans.
  • Oversee contract management and ensure compliance with service-level agreements.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Analyse service performance data and implement continuous improvement initiatives.
  • Lead service reviews, manage escalations, and ensure operational excellence across the service lifecycle.
  • Collaborate with internal teams and vendors to deliver seamless customer experiences.
  • Drive digitalisation strategies to improve efficiency and reduce manual processes.

Requirements

  • 6+ years of experience in international customer-facing roles within Customer Success Management.
  • Strong telecom product knowledge (Fixed Line, Mobility, SD-WAN, IoT, Cloud, Unified Communications).
  • ITIL 4 certified with expertise in service lifecycle management.
  • Excellent communication and presentation skills; adept at influencing senior stakeholders.
  • Technical understanding of LAN/WAN, MPLS, SD-WAN, and transmission fundamentals.
  • Commercial acumen with experience in P&L management.
  • Agile practitioner with proven conflict resolution and vendor management skills.
  • Bachelor’s degree in Engineering; certifications such as CCNA/CCNP, AWS, Azure preferred.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementservice lifecycle managementLANWANMPLSSD-WANIoTCloudUnified CommunicationsP&L management
Soft Skills
communication skillspresentation skillsinfluencing skillsconflict resolutionvendor managementcommercial acumenrelationship buildingstrategic thinkingcollaborationleadership
Certifications
ITIL 4CCNACCNPAWSAzure