Vodafone

Technical Business Liaison Manager

Vodafone

full-time

Posted on:

Location Type: Office

Location: Midrand • South Africa

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Job Level

SeniorLead

Tech Stack

ServiceNow

About the role

  • Engage with business stakeholders to understand and document their reporting and analytics needs
  • Translate business problems into technical requirements
  • Provide insights and recommendations to improve factory efficiency, productivity models, and operational processes across multiple teams
  • Ensure that the solutions developed are sustainable, integrated, and avoid unnecessary duplication or technical debt
  • Operationalize and hand over completed reporting solutions for ongoing use
  • Support the development and implementation of performance dashboards and service reporting
  • Develop productivity and efficiency models for various business areas
  • Document requirements and solution designs for analytics/reporting needs

Requirements

  • 3-year Degree/National Diploma in Business Admin, Economics, Strategic Management, Engineering or IT
  • 8+ years relevant experience
  • ITIL Certification (advantageous)
  • Strong business analysis skills
  • A solid understanding of data structures, reporting tools, and operational systems (e.g., ServiceNow, OSS)
  • Ability to prototype and iterate analytics/reporting solutions based on business feedback.
  • Experience in performance analytics, operational reporting, and process improvement.
  • Effective communication skills with the ability to translate between business and technical domains.
Benefits
  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits
  • Advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisdata structuresreporting toolsoperational systemsperformance analyticsoperational reportingprocess improvementanalytics solutionsreporting solutionsproductivity models
Soft Skills
effective communicationstakeholder engagementproblem translationrecommendation developmentsolution documentationiterative prototypingcollaborationinsight generationtechnical debt managementsustainability focus
Certifications
ITIL Certification