Vodafone

System Expert Operations

Vodafone

full-time

Posted on:

Location Type: Hybrid

Location: Düsseldorf • Germany

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Tech Stack

ApacheAWSCloudJavaLinuxTCP/IPUnix

About the role

  • You independently and responsibly perform 2nd-level support for applications, services and infrastructure as a System Expert Operations (m/f/d).
  • You independently define and take ownership of Service Level Agreements and service KPIs for the services you are responsible for, monitor compliance, and proactively respond to impending breaches of targets and quality degradations, involving the necessary 2nd-level teams and specialist departments.
  • You identify, coordinate and independently implement proactive optimization measures together with the engineering teams to prevent incidents that could negatively impact customers.
  • You manage escalation processes up to the group-leader level.
  • You accompany and support roll-outs of new systems, services and software.
  • You independently create operational instructions for 1st-level support.
  • You serve as a point of contact and escalation level within the team for System Managers and System Specialists.

Requirements

  • A completed university degree (University/Fachhochschule) in Electrical Engineering or Computer Science with at least 3 years of professional experience in IT application operations/telecom network operations.
  • Strong customer orientation and analytical thinking skills.
  • Very good knowledge of MS Office and Unix/Linux, ideally also experience with Java, Tomcat and Apache Webserver.
  • Very good knowledge in network/transmission technology and protocols, e.g. TCP/IP.
  • Detailed expertise regarding network structures, system technologies and protocols in modern telecommunications networks or IT networks.
  • Knowledge of cloud technologies (e.g. AWS, OCI, etc.) is an advantage.
  • Very good written and spoken English (C1 according to the CEFR).
Benefits
  • Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home.
  • Additionally, you can work up to 20 days per year from other EU countries and in an increasing number of non-EU countries.
  • Attractive remuneration and retirement benefits: As a collective-agreement employee you receive, depending on the pay model, holiday and Christmas bonuses or a 13th salary.
  • And with our pension plan you also receive a company pension scheme.
  • Training and development: You decide which of our learning and training programs supports your individual development.
  • Work–life balance: Whether childcare, health & mindfulness programs or a gym membership — you shape your work and private life flexibly. We support you, including when caring for relatives.
  • Discounts and additional benefits: As an employee you receive special offers on all our mobile, fixed-line, internet and TV products.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UnixLinuxJavaTomcatApache WebserverTCP/IPnetwork technologytransmission technologycloud technologiesIT application operations
Soft skills
customer orientationanalytical thinkingownershipproactive responsecoordinationescalation managementsupportcommunication