Account Manager
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Lisboa • Portugal
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About the role
- Focusing on new business and developing existing customer accounts for higher penetration through customer account management;
- Focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers;
- Reports to Sales Manager;
- Executes the timely delivery of sales activities, in line with sales targets, around customer acquisitions, customer retentions and customer care within assigned sales segment;
- Ensures that the sales solutions for customer needs and requirements are aligned to the Vodafone sales strategy;
- Plans and develops a customer specific strategy and business plan in line with Vodafone's product and service portfolio;
- May guide team in understanding the customer industry;
- Builds and maintains strong relations and works closely with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
- Demonstrates strong communication skills and effectively interacts with wider stakeholder groups;
- Works effectively with colleagues to influence customer decisions through specific sales skills and product and industry knowledge;
- Uses best practice knowledge to provide thought leadership for delivery of negotiations and signing up contracts;
- Influences customer decisions through specific sales skills and product and industry knowledge;
- Cooperates with internal teams (e.g. Technology, Marketing, Commercial Management) on the preparation of individual business customer solutions based on customer requirements;
- May provide informal guidance to junior staff.
Requirements
- Bachelor's degree;
- Experience in telco sector;
- Experience in selling technical solutions and solid knowledge of the IT sector;
- High customer orientation;
- Planning and organising;
- Team and collaborative working;
- Effective relationships and networking;
- Effective communication and negotiation skills;
- Results focused;
- Thinking and acting strategically;
- Long life learning awareness;
- Driver’s license;
- English/Portuguese Language proficiency.
Benefits
- Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
- Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
- Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
- Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
- Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
- Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales skillsnegotiation skillscustomer account managementtechnical solutions sellingIT sector knowledge
Soft skills
customer orientationplanningteam collaborationrelationship buildingeffective communicationstrategic thinkingresults focused
Certifications
Bachelor's degreeDriver’s license