Vodafone

Store Manager – Vodafone

Vodafone

full-time

Posted on:

Location Type: Office

Location: Ulm • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • As Store Manager own Stores (m/f/d), you are responsible for the disciplinary and professional leadership of the employees in your branch.
  • You are responsible for coaching sales processes in the store and for passing on effective sales techniques to the team.
  • You are responsible for performance management and thus for achieving the branch’s targets.
  • You ensure orderly operations and the store’s external appearance, guaranteeing compliance with legal requirements, Vodafone retail guidelines, as well as inventory and cash handling policies.
  • You initiate measures to improve customer satisfaction within the given guidelines.
  • You analyze areas requiring action and proactively drive sustainable resolution.
  • You initiate measures to increase customer satisfaction and develop sales-promoting initiatives.

Requirements

  • Completed commercial or business administration vocational training.
  • At least 4 years of professional experience in retail, telesales/telemarketing, or customer operations — or alternatively a completed degree with at least 2 years of professional experience.
  • Experience and aptitude for leading employees.
  • Very good knowledge of telecommunications solutions.
  • Strong understanding of sales methodologies and techniques.
  • Fluent German, spoken and written (C1 CEFR).
Benefits
  • Attractive compensation and retirement provision: As a tariff employee you receive holiday pay and a Christmas bonus. Our pension plan also provides a company pension.
  • Training and development: You decide which of our learning and training programs supports your individual development.
  • Work–life balance: From health and mindfulness programs to support for caregiving responsibilities — we support you.
  • Discounts and additional benefits: As an employee you receive special offers on all our mobile, fixed-line, internet and TV products.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales techniquesperformance managementcustomer satisfactiontelecommunications solutionssales methodologies
Soft skills
leadershipcoachingcommunicationanalytical skills
Certifications
commercial vocational trainingbusiness administration vocational training