Vodafone

Store Manager – Vodafone

Vodafone

full-time

Posted on:

Location Type: Office

Location: Ulm • Germany

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About the role

  • As Store Manager own Stores (m/f/d), you are responsible for the disciplinary and professional leadership of the employees in your branch.
  • You are responsible for coaching sales processes in the store and for passing on effective sales techniques to the team.
  • You are responsible for performance management and thus for achieving the branch’s targets.
  • You ensure orderly operations and the store’s external appearance, guaranteeing compliance with legal requirements, Vodafone retail guidelines, as well as inventory and cash handling policies.
  • You initiate measures to improve customer satisfaction within the given guidelines.
  • You analyze areas requiring action and proactively drive sustainable resolution.
  • You initiate measures to increase customer satisfaction and develop sales-promoting initiatives.

Requirements

  • Completed commercial or business administration vocational training.
  • At least 4 years of professional experience in retail, telesales/telemarketing, or customer operations — or alternatively a completed degree with at least 2 years of professional experience.
  • Experience and aptitude for leading employees.
  • Very good knowledge of telecommunications solutions.
  • Strong understanding of sales methodologies and techniques.
  • Fluent German, spoken and written (C1 CEFR).
Benefits
  • Attractive compensation and retirement provision: As a tariff employee you receive holiday pay and a Christmas bonus. Our pension plan also provides a company pension.
  • Training and development: You decide which of our learning and training programs supports your individual development.
  • Work–life balance: From health and mindfulness programs to support for caregiving responsibilities — we support you.
  • Discounts and additional benefits: As an employee you receive special offers on all our mobile, fixed-line, internet and TV products.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales techniquesperformance managementcustomer satisfactiontelecommunications solutionssales methodologies
Soft Skills
leadershipcoachingcommunicationanalytical skills
Certifications
commercial vocational trainingbusiness administration vocational training