Vodafone Idea Limited

Operations

• Responsible for Core node availability a 99.99%
• Need expertise with Nokia MSC, MGW, HLR and VOLTE core nodes.
• Should have experience in handling Operation and maintenance for MSS, GCS, HLR, HSS, IMS from Nokia nodes.
• Customer complaint analysis and resolution within TAT
• Handling planned activity for core nodes
• Coordination with other operator for augmentation, customer complaint trouble shooting
• Handling New node integration and co-ordination with vendor for projects and critical trouble tickets.
• Handling Network security audit related to Core devices.
• Support to other function like RA, Corporate, marketing, CS team by providing MIS, analysis etc.,
• Raising CR for all changes with respect to Core – Voice and Data nodes

Manager – Core Ops

• Responsible for Core node availability a 99.99%
• Need expertise with Nokia MSC, MGW, HLR and VOLTE core nodes.
• Should have experience in handling Operation and maintenance for MSS, GCS, HLR, HSS, IMS from Nokia nodes.
• Customer complaint analysis and resolution within TAT
• Handling planned activity for core nodes
• Coordination with other operator for augmentation, customer complaint trouble shooting,
• Handling New node integration and co-ordination with vendor for projects and critical trouble tickets.
• Handling Network security audit related to Core devices.
• Support to other function like RA, Corporate, marketing, CS team by providing MIS, analysis etc.,
• Raising CR for all changes with respect to Core – Voice and Data nodes.

• Lead operational delivery of transport services across Assam and NES circles
• Monitor and hit performance benchmarks for service excellence
• Troubleshoot outages and ensure site hygiene compliance
• Drive automation of reports and ensure network availability
• Equip field teams with tools and plans for remote execution
• Mentor and upskill team members in industry certification programs

Transport Operations Manager

• The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network
• Thorough understanding of IP Packet flow, OSI layers
• Out of box thinking and excellent problem solving skills during troubleshooting
• Able to handle tremendous work pressure
• Overall knowledge of service layer on CEN, IPRAN and FLDS
• Command level Hands on experience on Cisco (920/903/7xxx), Nokia (72XX, IXR), ECI (1300/1050/1800) and Juniper routers
• In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN
• Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
• Understanding of 2G/3G/4G
• Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg MPLS
• Traffic Engineering, LDP, RSVP, Segment Routing
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• Wireshark analysis and packet capture
• To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
• Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Manager – Core Ops

Manager – Core Ops

Transport Operations Manager

AGM – TL IP Operations