Vobi (YC W22)

Customer Success Analyst – Civil Engineering, Architecture

Vobi (YC W22)

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Ensure the best experience for clients from onboarding to daily adoption by providing proactive guidance for optimal platform use;
  • Conduct onboarding, ongoing follow-ups, and communications with our new clients;
  • Assist the product team in the platform’s continuous improvement by collecting client feedback and identifying ways to increase engagement and delivered value;
  • Monitor KPIs and prevent churn within the client portfolio.

Requirements

  • Degree in Civil Engineering or Architecture
  • Excellent verbal and written communication skills
  • Investigative and curious mindset for problem solving
  • Empathy to understand and guide clients
  • Strong organizational and time-management skills
  • Previous experience in customer experience operations, preferably in technology or SaaS companies (preferred).
Benefits
  • Competitive market-based compensation
  • Opportunity for equity participation
  • Relaxed work environment with many growth opportunities and support to develop your career
  • Semiannual in-person company gatherings
  • Gympass
  • Birthday day off
  • Remote and flexible work
  • Freedom to propose new ideas and take on significant responsibilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent verbal communicationexcellent written communicationproblem solvingempathyorganizational skillstime-management skills
Certifications
degree in Civil Engineeringdegree in Architecture