CSR, Customer Service Rep
VIZX International
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $5 - $7 per hour
About the role
- Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries.
- Proactively reach out to customers after their tour to solicit feedback and reviews.
- Regularly check the company calendar for pending bookings and ensure timely arrangements.
- Manage bookings from Online Travel Agencies (OTAs) such as GYG, Viator, and Musement, by accurately updating our system upon notification of sales.
- Handle incomplete booking tasks by contacting customers who did not complete the booking process to understand reasons for abandonment.
- Address payment failures by contacting customers experiencing technical payment issues and providing assistance.
- Manage customer inquiries through various channels including chats, phone calls, and emails.
- Respond to customer service inquiries related to tours, packages, and transfers promptly and professionally.
- Update existing customer bookings in internal systems in matter of booked accommodation, transportation or other services.
- Add / up-sale more services to bookings whenever applicable and possible
Requirements
- Excellent communication skills, both written and verbal
- Customer-focused mindset with a commitment to delivering exceptional service
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational and time management abilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillscustomer-focused mindsetcommitment to delivering exceptional serviceability to work independentlyability to work as part of a teamstrong organizational abilitiestime management abilities