Vivo (Telefônica Brasil)

ServiceNow ITSM Developer – Sr

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Ensure the development and sustainment of requirements on the ServiceNow platform, raising the maturity of the ITSM module.
  • Establish well-designed processes, strong governance, automation, and performance indicators that support business priorities.
  • Act as a Senior ServiceNow ITSM Developer / Consultant / Specialist, with responsibilities that combine development, process design and optimization, service sustainment and availability, governance and metrics, as well as change facilitation and management.
  • Interface with technical and business areas and with vendors to ensure efficiency, quality, and continuous improvement.

Requirements

  • Hands-on experience developing on ServiceNow with a focus on the ITSM module.
  • Experience with CMDB/CSDM development and operations.
  • Ability to lead workshops, facilitate working groups, and engage with multiple stakeholders.
  • Creation and maintenance of Knowledge Base (KB) articles.
  • Intermediate English (for interactions with global teams, vendors, and documentation).
  • Desirable certifications:
  • - ServiceNow Certified System Administrator (CSA) and CIS – ITSM (Implementation Specialist).
  • - CAD – Certified Application Developer
  • Proven experience developing GlideScripts;
  • Experience with Flow Designer and Business Rules;
Benefits
  • Select the benefits that best suit you and your dependents through a digital platform offering categories such as Gym, Meal Allowance (VR), Food Voucher (VA), Pharmacy Assistance, Health Insurance, Dental Insurance, and Life Insurance.
  • Company mobile phone — a brand-new smartphone for you.
  • Unlimited voice and data plan. Yes, unlimited — on Vivo's fastest mobile network with 5G.
  • An exclusive Vivo offer with special discounts on landline, broadband, TV and apps.
  • Eligible to receive an annual bonus or PPR (Profit Participation Program).
  • Plan your future with a private pension plan.
  • Have children? You are eligible for a subsidy to assist with school, daycare, or nanny expenses.
  • Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
  • Work remotely up to 2 days per week. #Mobility
  • Flexible working hours.
  • Enjoy a day off to celebrate your birthday (Day Off).
  • Participate in one of the largest corporate volunteer programs to help you make an impact.
  • Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses.
  • Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
  • Access a range of initiatives to improve your physical, emotional and social well-being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMCMDBCSDMGlideScriptsFlow DesignerBusiness Rulesprocess designautomationperformance indicators
Soft Skills
leadershipfacilitationstakeholder engagementcommunicationworkshop leading
Certifications
ServiceNow Certified System Administrator (CSA)CIS – ITSM (Implementation Specialist)CAD – Certified Application Developer