Vivo (Telefônica Brasil)

ServiceNow ITSM Developer – Senior

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Will serve as a Senior Developer/Analyst with responsibilities that combine development, process design and optimization, service support and availability, governance and metrics, as well as change facilitation and management.
  • Will interface with technical and business areas, and with vendors, to ensure efficiency, quality and continuous improvement.
  • ServiceNow core technical skills: Business Rules, Script Includes, GlideRecord, Client Scripts, UI Policies, ACLs, Roles, Dictionary, System Properties.
  • Automation: Flow Designer, Subflows, integration between Flow and Script, exception handling, and avoiding duplicate automation.
  • Service Catalog: complex Catalog Items, reusable Variable Sets, dynamic logic.
  • SLA and notifications: SLA Engine, calendars, events and conditional notifications.
  • Security: conditional ACLs.
  • Full custom and legacy environment: reading and understanding legacy code, refactoring, and debugging in critical environments.
  • Performance and stability: mindful use of GlideRecord and assessment of production impact.

Requirements

  • Practical development experience on ServiceNow with a focus on the ITSM module.
  • Experience working with CMDB/CSDM.
  • Ability to run workshops, facilitate working groups and communicate with multiple stakeholders.
  • Creation and maintenance of Knowledge Base (KB) articles.
  • Intermediate English (for interactions with global teams, vendors and documentation).
  • Desirable certifications: ServiceNow Certified System Administrator (CSA) and CIS – ITSM (Implementation Specialist).
Benefits
  • Choose the benefit package that best fits you and your dependents via a digital platform with multiple categories, including gym, meal vouchers, food allowances, pharmacy assistance, medical and dental plans, and life insurance.
  • Corporate mobile phone — a brand-new smartphone for you.
  • Unlimited voice and data plan — yes, unlimited — on a top mobile network, enhanced by Vivo 5G.
  • Exclusive Vivo offer with special discounts on landline, broadband, TV and apps.
  • Eligible to receive an annual bonus or PPR.
  • Plan your future with a private pension plan option.
  • Have children? You’ll be eligible for a subsidy to help with school, daycare or nanny expenses.
  • Work in an environment that respects your personality, dress style and individuality, and where you can be authentic. #VemdeVocê
  • Work remotely up to two days per week. #Mobility
  • Flexible working hours.
  • Enjoy a day off to celebrate your birthday (Day Off).
  • Participate in one of the largest corporate volunteering programs to make a positive impact.
  • Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, plus certifications and online courses.
  • Grow your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries. #VivoMinhaCarreira
  • Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoBemEstar program, which encourages healthy habits and better quality of life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business RulesScript IncludesGlideRecordClient ScriptsUI PoliciesACLsFlow DesignerSLA Enginerefactoringdebugging
Soft Skills
facilitationcommunicationworkshop runningstakeholder engagement
Certifications
ServiceNow Certified System AdministratorCIS – ITSM