Vivo (Telefônica Brasil)

Mid-level Business Consultant

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Greet and screen customers on the sales floor.
  • Identify customer needs.
  • Negotiate and close sales.
  • Present/offer fixed-line (landline) services to all customers.
  • Provide scheduled appointments.
  • Deliver personalized service to high-value customers (Platinum and V), focusing on customer retention and excellence in service.
  • Provide basic technology support: backups, email and social media configuration, and general device troubleshooting.
  • Build customer loyalty and retention.
  • Telemarketing.
  • Explain Vivo programs and customer benefits.
  • Encourage the use of digital platforms.
  • Assist customers with downloading and first-time use of the Meu Vivo app in every interaction.
  • Follow quality procedures.
  • Receive, control and reconcile cash movements in your register and perform the cash closing.
  • Correctly execute processes and procedures under your responsibility.
  • Actively participate in training, both on educational platforms and in-person.
  • Know the market and competitors.
  • Properly execute document management processes.
  • Comply with Anatel (Brazil's National Telecommunications Agency) regulations.
  • In the absence of the receptionist, serve at the front desk and assist with issuing service tickets according to the rotation schedule in the store's monthly plan.
  • May be occasionally assigned new responsibilities dedicated to campaigns, projects or product launches.

Requirements

  • High school diploma (Ensino Médio)
Benefits
  • Choose the ideal benefit for you and your dependents via a digital platform with a variety of categories such as gym, meal voucher (VR), food voucher (VA), pharmacy assistance, medical assistance (no co-payment for people with disabilities), dental care and life insurance.
  • Company mobile phone: a brand-new smartphone for you.
  • Unlimited voice and data plan with Vivo’s fast mobile network and 5G.
  • Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
  • Eligible to receive an annual Bonus or PPR (profit-sharing/performance bonus).
  • Plan your future with a Private Pension Plan.
  • Have children? You are entitled to a subsidy to help with school, daycare or babysitter expenses.
  • Work in an environment that respects your personality, dress style and individuality. #ComeAsYouAre
  • Flexible working hours.
  • Enjoy a day off to celebrate your birthday.
  • Participate in one of the largest corporate volunteer programs to help make a difference in the world.
  • Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses.
  • Boost your career through our Internal Recruitment Program, in Brazil or abroad — we operate in over 17 countries. #VivoMyCareer
  • Access a range of initiatives to improve your physical, emotional and social health through #VivoWellBeing, including consultations with nutritionists, psychologists, social workers, telemedicine and more.
  • All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential. #VivoDiversity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesales negotiationtelemarketingtechnology supportdocument managementcash handlingdigital platform usageMeu Vivo app assistance
Soft skills
customer retentionpersonalized servicecommunicationproblem-solvingteam participation
Certifications
high school diploma