IT Administrator
Vivo Gaming
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • United States
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Job Level
About the role
- Manage the end-to-end process of setting up new equipment and systems for global employees to ensure they are ready by their start date.
- Provide level 1 support for software and hardware issues, focusing on investigating and resolving end-user problems.
- Configure and manage users within Azure/Entra ID and Office 365 .
- Oversee the Jira Service Management platform to track and resolve internal requests.
- Troubleshoot, fix, and manage inventory for both Windows and Mac OS devices.
- Create and update technical protocols and reports to ensure IT processes are clear and repeatable.
- Assist with researching IT suppliers and requesting quotations for new equipment.
Requirements
- Bachelor’s degree in Computer Science or a related technical field (Mandatory).
- 1–3 years of experience in an IT support role, preferably in a fast-paced or global environment.
- Fluent English (written and spoken).
- Experience with Office 365 administration, Help desk tools (preferably Jira) and Mac OS & Windows troubleshooting and maintenance.
- a high degree of organization, ability to communicate clearly and effectively and proactive mind set.
- Strong networking knowledge: DNS, TCP/IP, DHCP, and routing. Familiarity with Jira
Benefits
- Working Hours: Full-time; flexibility for global time zones
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Office 365 administrationWindows troubleshootingMac OS troubleshootingDNSTCP/IPDHCProutingtechnical protocolsIT supportinventory management
Soft skills
organizationcommunicationproactive mindset
Certifications
Bachelor’s degree in Computer Science