Vivid Solutions Inc.

Service Designer – Contract

Vivid Solutions Inc.

contract

Posted on:

Location Type: Hybrid

Location: Victoria • Canada

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Salary

💰 CA$95 - CA$110 per hour

About the role

  • Apply human-centred design principles and best practices across the service design lifecycle to ensure services and products are usable, accessible, and grounded in user needs.
  • Collaborating and managing the end-to-end journey of a service or product, from initial concept through to delivery for the client.
  • Full cycle strategy including user research, gap analysis and journey mapping.
  • Analyze and synthesize data to identify themes and opportunities, telling compelling user experience stories and providing actionable insights.
  • Developing visual communications and infographics including presentation materials, service blueprints, user journey maps, and other user experience design artifacts.
  • Look for commonalities in activities across services where solutions could be made.
  • Planning and facilitation of workshops and presentations.
  • Collaborate with cross-functional teams and clients, offering leadership, expertise, and recommendations to drive improvements and change.
  • Contributing to the development of information architecture, UX/UI design and user flows.
  • Maintain quality service by establishing and enforcing organization standards.
  • Use design research, particularly qualitative research, to drive key insights and inform strategies.
  • Develop meaningful profiles, personas and scenarios.

Requirements

  • 5 + years of experience in Service Design and/or as a Product Owner/Manager, in a team-oriented, collaborative environment.
  • A strong portfolio that clearly demonstrates strengths in both UX and visual design skills.
  • Experience working on an Agile development team.
  • Strong relationship-building skills, working effectively in cross-functional teams and managing stakeholders through collaboration and communication.
  • Excellent presentation and communication skills, capable of conveying information persuasively to clients at all levels and influencing others to achieve objectives.
  • Proficient in storytelling, both visually (e.g., Miro, PowerPoint, etc.) and verbally, to create persuasive narratives.
  • Strong leadership skills with the ability to motivate, coach and mentor others.
  • Experience creating, developing, and executing facilitation and planning workshops.
  • Experience developing visual communications and infographics that are human-centred.
  • An aptitude for learning and applying new digital technologies and tools.
Benefits
  • Unique work experience that balances making a tangible impact with continuous growth and stability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service designuser researchgap analysisjourney mappinginformation architectureUX/UI designuser flowsvisual communicationsinfographicsstorytelling
Soft Skills
collaborationrelationship-buildingcommunicationpresentation skillsleadershipcoachingmentoringfacilitationplanninginsight generation