Customer Care Specialist
Vivid Money
full-time
Posted on:
Location Type: Hybrid
Location: Limassol • Cyprus
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About the role
- Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English.
- Being our customers' voice by sharing their feedback and reporting their issues.
- Collaborating with our different teams and having direct impact to improve our Product.
- Representing Vivid Money and building a trustworthy relationship with our customers.
Requirements
- Unlimited desire to help customers and do everything possible to resolve their requests.
- Passion to build better customer service.
- Experience in customer support or work with customers.
- Native or fluent in English.
- Knowledge of other European languages is a plus.
- Very good command of MS Office and G-Suite.
- Experience with regulatory and government requests, customer's claims are an advantage.
- Financial or investment background is also a plus.
Benefits
- Opportunity to participate in the creation of a new and innovative company.
- Great working atmosphere in a motivated and dynamic team.
- Opportunities to learn and grow together with the company.
- Learning budget for furthering your growth.
- Vivid Prime subscription for free!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportregulatory requestsgovernment requestscustomer claimsfinancial backgroundinvestment background
Soft Skills
desire to help customerspassion for customer servicecollaborationcommunicationtrust-building