Customer Care Specialist
Vivid Money
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English.
- Being our customers' voice by sharing their feedback and reporting their issues.
- Collaborating with our different teams and having direct impact to improve our Product.
- Representing Vivid Money and building a trustworthy relationship with our customers.
Requirements
- Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs.
- Exceptional problem-solving and decision-making skills.
- Good observational skills for process and product improvement.
- Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
- Capable of managing multiple tasks and thriving under pressure in a dynamic environment.
- Comprehensive knowledge of SME banking products, services, and processes.
- Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
Benefits
- Opportunity to participate in the creation of a new and innovative company.
- Great working atmosphere in a motivated and dynamic team.
- Opportunities to learn and grow together with the company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcustomer serviceSME banking productsbanking servicesprocess improvement
Soft Skills
problem-solvingdecision-makingobservational skillsinterpersonal skillscommunication skillsverbal proficiencywritten proficiencytask managementability to thrive under pressure