Vivecti Group

Customer Service Representative

Vivecti Group

full-time

Posted on:

Location Type: Hybrid

Location: Bad Kissingen • Germany

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About the role

  • Your main responsibility is building and maintaining strong, long-term customer relationships
  • You act as the central point of contact and first responder in the internal service team for assigned clients
  • You guide and support new clients during the system implementation
  • You are responsible for continuous account reviews and proactive communication with clients
  • Liaising with and coordinating internal teams to resolve customer inquiries falls within your remit
  • Ensuring the successful delivery and onboarding of our solutions for new customers is also part of your duties
  • Together with our sales team, you identify and pursue additional opportunities
  • You prepare management reports and analyses for annual review meetings
  • Master data maintenance, handling complaints and processing customer requests are part of your daily responsibilities

Requirements

  • You have completed commercial/business vocational training
  • You bring several years of professional experience in customer support
  • You are proficient in MS Office and have experience with CRM software
  • Strong negotiation and presentation skills (PowerPoint)
  • Enjoy working independently and have a structured, sustainable approach to your work
Benefits
  • Permanent employment with attractive, performance-based compensation
  • Flexible working hours (flexitime) with the option for occasional remote work
  • Free beverages
  • Financial benefits via an employee card
  • Company pension schemes
  • Bike leasing
  • Company events such as summer parties and a Christmas celebration
  • Task-oriented professional development opportunities
  • Individual training through the comprehensive Udemy Business course catalogue
  • Short decision-making paths and a family-like working atmosphere
  • Attractive, newly renovated offices in a prime location in the heart of Bad Kissingen
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportaccount managementdata maintenancenegotiationpresentation
Soft Skills
relationship buildingcommunicationindependent workstructured approachproactive
Certifications
commercial vocational trainingbusiness vocational training