Vivecti Group

Customer Service Representative

Vivecti Group

full-time

Posted on:

Location Type: Hybrid

Location: Bad Kissingen • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Your main responsibility is building and maintaining strong, long-term customer relationships
  • You act as the central point of contact and first responder in the internal service team for assigned clients
  • You guide and support new clients during the system implementation
  • You are responsible for continuous account reviews and proactive communication with clients
  • Liaising with and coordinating internal teams to resolve customer inquiries falls within your remit
  • Ensuring the successful delivery and onboarding of our solutions for new customers is also part of your duties
  • Together with our sales team, you identify and pursue additional opportunities
  • You prepare management reports and analyses for annual review meetings
  • Master data maintenance, handling complaints and processing customer requests are part of your daily responsibilities

Requirements

  • You have completed commercial/business vocational training
  • You bring several years of professional experience in customer support
  • You are proficient in MS Office and have experience with CRM software
  • Strong negotiation and presentation skills (PowerPoint)
  • Enjoy working independently and have a structured, sustainable approach to your work
Benefits
  • Permanent employment with attractive, performance-based compensation
  • Flexible working hours (flexitime) with the option for occasional remote work
  • Free beverages
  • Financial benefits via an employee card
  • Company pension schemes
  • Bike leasing
  • Company events such as summer parties and a Christmas celebration
  • Task-oriented professional development opportunities
  • Individual training through the comprehensive Udemy Business course catalogue
  • Short decision-making paths and a family-like working atmosphere
  • Attractive, newly renovated offices in a prime location in the heart of Bad Kissingen

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportaccount managementdata maintenancenegotiationpresentation
Soft skills
relationship buildingcommunicationindependent workstructured approachproactive
Certifications
commercial vocational trainingbusiness vocational training