ViV

Medical Relationship Consultant

ViV

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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About the role

  • Execute a daily route (psychiatric clinics, emergency departments of general hospitals, high-referral psychiatrists, multidisciplinary clinics) — with registration with the Regional Medical Council (CRM)
  • Map new physicians and keep the regional portfolio up to date (contacts, preferences, objections, history, complaints, etc.)
  • Organize training meetings with physicians, their teams and practices
  • Teach and activate the patient referral and follow-up flow: ViV hotline, form/QR, criteria and required documentation
  • Record 100% of interactions (visit objective, status, next steps) and track the funnel through to the outcome (admission or loss), engaging internal company teams when necessary
  • Monitor individual KPIs: visits/day, number of active physicians, referrals from the portfolio and relationship NPS
  • Work under targets and deadlines with autonomy, organization and discipline; collaborate with internal teams to simplify processes and remove barriers to referrals

Requirements

  • Valid CNH category B driver's license and availability for daily travel across the Greater São Paulo metropolitan area (RMSP)
  • Proven experience in medical detailing / physician visits
  • Proactive commercial profile: initiates conversations with clinical-operational insights, handles objections and secures next steps
  • Result-oriented with resilience under pressure
  • CRM system discipline and organization (complete records and follow-up routines)
  • Basic to intermediate Microsoft Office skills
  • Bachelor's degree completed (preferably in Health, Business Administration, Marketing or related fields)
  • Clinical experience in general hospitals/ER and/or psychiatry (advantage)
  • Experience with CRM systems and WhatsApp Business (advantage)
  • Participation in medical events (organization/execution) (advantage)
Benefits
  • Compensation to be agreed
  • On-site/Field: 4–5 days/week on route (Greater São Paulo) + 1 pipeline day (CRM, planning, reporting)
  • Availability for extended schedules during events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical detailingphysician visitsCRM system managementMicrosoft Officeclinical experiencepsychiatrygeneral hospitalsreferral managementKPI monitoringtraining organization
Soft Skills
proactiveresult-orientedresilience under pressureorganizationdisciplinecommunicationcollaborationautonomyproblem-solvingrelationship management
Certifications
valid CNH category B driver's license