ViV

Medical Relationship Consultant

ViV

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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About the role

  • Execute a daily route (psychiatric clinics, ERs of general hospitals, high‑referral psychiatrists, multidisciplinary clinics) – with entries recorded in the CRM
  • Map new physicians and keep the regional portfolio updated (contacts, preferences, objections, history, complaints, etc.)
  • Organize training meetings between physicians, their teams and clinics/offices
  • Teach and activate the patient referral and follow‑up flow: ViV hotline, form/QR, criteria and required documentation
  • Record 100% of interactions (visit objective, status, next steps) and follow the funnel through to outcome (admission or loss), engaging internal company areas when necessary
  • Monitor individual KPIs: visits/day, number of active physicians, referrals from the portfolio and medical‑relationship NPS
  • Operate under targets and deadlines with autonomy, organization and discipline; collaborate with internal teams to simplify the process and remove barriers to referrals

Requirements

  • Valid CNH category B (Brazilian driver's license) and availability for daily travel within the São Paulo Metropolitan Region (RMSP)
  • Proven experience in medical detailing/physician visitation
  • “Challenger” commercial profile: initiates conversations with clinical‑operational insights, masters objections and closes next steps
  • Results‑oriented and resilient under pressure
  • CRM discipline and organization (complete records and follow‑up routines)
  • Basic to intermediate MS Office skills
  • Bachelor’s degree completed (preferably in Health, Business Administration, Marketing or related areas)
  • Clinical experience with general hospitals/ER and/or psychiatry (advantage)
  • Experience with CRM systems and WhatsApp Business (advantage)
  • Participation in medical events (organization/execution) (advantage)
Benefits
  • Salary/compensation negotiable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical detailingphysician visitationCRM disciplinerecord keepingKPI monitoringpatient referral flowdocumentation criteriaMS Office skillsclinical experienceWhatsApp Business
Soft Skills
results-orientedresilient under pressureorganizational skillsdisciplinecollaborationcommunicationautonomyproblem-solvinginitiativeadaptability
Certifications
valid CNH category B