ViV

Medical Relationship Consultant

ViV

full-time

Posted on:

Location Type: Hybrid

Location: Guarapari • Brasil

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About the role

  • Execute a daily route (psychiatric clinics, emergency departments of general hospitals, high‑referral psychiatrists, multidisciplinary clinics) – with CRM registration
  • Map new physicians and keep the regional portfolio up to date (contacts, preferences, objections, history, complaints, etc.)
  • Organize training meetings with physicians, their teams and offices
  • Teach and activate the patient referral and follow‑up workflow: ViV hotline, form/QR code, eligibility criteria and required documentation
  • Record 100% of interactions (visit objective, status, next steps) and track the funnel through to the outcome (admission or loss), engaging internal company teams when necessary
  • Monitor individual KPIs: visits/day, number of active physicians, referrals from the portfolio, and medical‑relationship NPS
  • Work under targets and deadlines with autonomy, organization and discipline; collaborate with internal teams to simplify processes and remove barriers to referrals

Requirements

  • Active driver's license (CNH B) and availability for daily travel across Greater São Paulo (RMSP)
  • Proven experience in medical detailing/physician outreach
  • Commercially assertive profile: proactively initiates conversations with clinical‑operational insights, handles objections and closes next steps
  • Results‑oriented and resilient under pressure
  • CRM discipline and organization (complete records and follow‑up routines)
  • Basic to intermediate Microsoft Office skills
  • University degree (preferably in Health, Business Administration, Marketing or related fields)
  • Clinical experience in general hospitals/emergency departments and/or psychiatry (advantage)
  • Experience with CRM systems and WhatsApp Business (advantage)
  • Participation in medical events (organization/execution) (advantage)
Benefits
  • Compensation to be agreed
  • On‑site/Field: 4–5 days/week on route (Greater São Paulo) + 1 pipeline day (CRM, planning, reports)
  • Availability for extended hours during events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical detailingphysician outreachCRM disciplinerecord keepingKPI monitoringpatient referral workfloweligibility criteria documentationfollow-up routinesclinical experiencecommercially assertive profile
Soft Skills
results-orientedresilient under pressureorganizationdisciplinecollaborationproactive communicationhandling objectionsautonomytraining organizationsimplifying processes
Certifications
active driver's license (CNH B)university degree in Healthuniversity degree in Business Administrationuniversity degree in Marketing