Vitta Corporation

Executive Relationship Manager

Vitta Corporation

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Lead, develop and monitor the performance of a team composed of 2 managers and 6 account executives, ensuring high engagement and results;
  • Define and implement the retention and customer loyalty strategy, focusing on long-term relationships;
  • Act strategically in managing the portfolio, identifying churn risks and implementing preventive action plans;
  • Develop and drive cross-selling and up-selling strategies (health plans, dental, life, among others);
  • Ensure excellence in consultative service, positioning the brokerage as a strategic partner to clients;
  • Monitor key performance indicators (KPIs), such as retention, customer satisfaction (NPS), portfolio growth, recurring revenue and team performance;
  • Interface with Operators, Insurers and partners, strengthening negotiations and strategic partnerships;
  • Actively participate in contract renewals, complex negotiations and servicing strategic clients;
  • Structure processes, workflows and commercial best practices, ensuring standardization, efficiency and scalability;
  • Prepare management reports and executive presentations for senior leadership;
  • Contribute to the brokerage's strategic planning, identifying opportunities for growth and innovation in the benefits portfolio.

Requirements

  • Solid experience in benefits brokerage;
  • Proven experience managing client relationship teams;
  • Strong knowledge of customer retention, cross-selling and portfolio growth strategies;
  • Proficiency with relationship metrics such as churn, NPS, CSAT, among others;
  • Ability to handle strategic negotiations and more complex contracts;
  • Strong knowledge of benefits products (health, dental and life); additional knowledge in pension/retirement products is a plus but not mandatory;
  • Good market relationships (operators and insurers);
  • Strategic leadership with a focus on people development;
  • Strong strategic vision and analytical thinking, with data-driven decision making;
  • Excellent communication and interpersonal skills, with a consultative profile;
  • Results-oriented while maintaining focus on customer experience and satisfaction;
  • Ability to influence and negotiate across different hierarchical levels;
Benefits
  • Health and Dental Plan
  • Digital Hospital: access to a multidisciplinary medical team, therapists and a health team available 24/7 for fast and convenient care
  • Meal Voucher and/or Food Voucher - Flash
  • Gympass
  • Childcare allowance - for children up to 5 years and 11 months
  • Pet allowance
  • Férias&CO (vacation benefit)
  • Birthday Day Off and Day Off for a child's birthday (up to 11 years old)
  • Life Insurance
  • Transportation Voucher (for on-site positions only)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer retentioncross-sellingportfolio growthchurn metricsNPSCSATbenefits productsstrategic negotiationscontract managementdata-driven decision making
Soft Skills
strategic leadershippeople developmentanalytical thinkingexcellent communicationinterpersonal skillsconsultative profileresults-orientedcustomer experience focusinfluencenegotiation