VITL

People Operations

• Execute seamless onboarding and offboarding processes end-to-end
• Maintain compliant, audit-ready employee records, files, and documentation (exs., I-9, payroll, benefits, etc.)
• Ensure accuracy across HR systems, payroll inputs, and benefits administration
• Serve as the first point of contact for employee HR questions
• Provide clear, timely answers or route issues appropriately
• Help employees navigate benefits, policies, and internal processes
• Support and maintain HRIS and people tools
• Track key HR data (headcount, turnover, onboarding status) via our HR platform Rippling.
• Partners with leadership on audits, compliance initiatives, reporting, and scaling people systems
• Working with our ATS (Ashby), internal teams, any external recruiters to facilitate both building a company database of potential hires and keeping the recruiting process running seamlessly.
• Coordinate interview scheduling and candidate communications
• Drafting offer letters and new hire paperwork
• Ensure new hires are set up and productive on day one
• Assist with performance review cycles and feedback collection
• Help operationalize culture initiatives and internal communications
• Identify process gaps and propose improvements

People Operations Specialist

Product Manager

• Own product prioritization and sequencing
• Set customer insight loops
• Build competitive intelligence
• Collaborate with sales and marketing
• Partner with engineering
• Craft end-user and developer experiences
• Drive AI-forward building
• Focus on product-led growth

Product Manager – Staff/Principal

• Own the platform roadmap, prioritize customer demands and engineering costs
• Manage developer experience, ensuring all parts of the platform are user-friendly
• Collaborate with BD and sales for commercial partnerships
• Run technical discovery calls with partners, manage timelines and deliverables
• Drive platform strategy and execute integrations
• Build and maintain partner relationships, manage escalations and quality

Product Manager – Platform, Senior/Staff/Principal

Business Development Rep

• Build and manage a strong top-of-funnel pipeline through targeted outbound (email, calls, LinkedIn, referrals).
• Understand VITL’s product, the clinic workflow, and the value drivers well enough to run early discovery and spot real fit.
• Partner closely with Sales, Customer Success, and Product to surface insights from the field.
• Maintain crisp, accurate notes and pipeline hygiene—because signal matters.
• Hit weekly activity targets and monthly qualified-opportunity goals. No drama. Just performance.
• Experiment with new sequences, messaging angles, outreach rhythms, and vertical-specific tactics.
• Represent the VITL brand with confidence, clarity, and credibility.

BDR – Clinical Sales

Full-stack Engineer

• You'll design and build our core systems – customer-facing user interfaces, web experiences, design system, APIs, backend integrations – while optimizing for performance, usability, and maintainability.
• You'll own entire features end-to-end, from talking to users and stakeholders to writing specs, understanding our strategy, and shipping to production.
• You’ll work on real-world problems that directly improve patient care.
• We move quickly, ship constantly, and learn from real users.

Software Engineer, Full-Stack

Billing Specialist

• Generate, review, and issue customer invoices on a recurring and ad hoc basis
• Reconcile billing data against contracts, usage, pricing, and payments
• Investigate and resolve billing discrepancies, credits, adjustments, and disputes
• Partner with Finance on month-end close, revenue reconciliation, and reporting
• Maintain billing accuracy across systems (CRM, billing platform, accounting software)
• Support audits by providing billing documentation and clear explanations
• Identify billing errors, process gaps, and inefficiencies—and fix them
• Build and maintain billing reports, dashboards, and exception tracking
• Collaborate with Customer Success and Sales on contract changes and renewals
• Manage and help recover overdue payments from customers

Billing Analyst

Backend Engineer

• Greenfield architecture: You'll design and build our core systems – APIs, database architecture, infrastructure, and data pipelines – while optimizing for performance and maintainability.
• Real ownership: You'll own entire features end-to-end, from talking to users and stakeholders to writing specs, understanding our strategy, and shipping to production.
• Healthcare impact: You’ll work on real-world problems that directly improve patient care.
• Fast iteration: We move quickly, ship constantly, and learn from real users.

Software Engineer, Backend

• Business Development owns our external growth engine.
• Responsible for sourcing, structuring, and closing partnerships that allow scaling without adding internal complexity.
• Own the full lifecycle of strategic partnerships, including strategy, sourcing, development, structuring, negotiation, execution, and internal alignment.

Head of Business Development

Customer Success Manager

• Manage a portfolio of Tier 2 and Tier 3 clinic partners
• Monitor customer health signals such as ordering frequency, platform usage, and engagement
• Proactively reach out to customers showing signs of reduced activity or disengagement
• Support clinics in placing repeat orders and maximizing value from the platform
• Provide product guidance, best practices, and operational support to clinic partners
• Partner with the Customer Onboarding Specialist to ensure smooth post-onboarding transitions
• Identify opportunities to increase engagement and drive additional ordering activity
• Document customer interactions and maintain accurate records in CRM systems
• Contribute to the development of scalable customer success programs and outreach campaigns
• Share customer insights and feedback with internal teams to improve the customer experience

Onboarding Specialist

• Manage the onboarding and implementation process for new clinic partners
• Conduct kickoff and onboarding calls to introduce clinics to the VITLRx platform
• Guide customers through their first order and early platform usage
• Ensure new customers reach key activation milestones (e.g., first order, repeat order)
• Provide training and best practices for using the platform effectively
• Identify potential launch barriers and proactively help clinics overcome them
• Collaborate with Sales and Customer Success to ensure smooth handoffs
• Track onboarding progress and maintain accurate customer records in CRM systems
• Monitor early adoption metrics and flag at-risk accounts during onboarding
• Continuously improve onboarding materials, playbooks, and processes