Senior Credit and Collections Representative
VitalSource
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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Salary
💰 $55,000 - $67,000 per year
Job Level
About the role
- Manage and execute collection plans for a complex, high-dollar customer portfolio
- Proactively reduce past-due balances through consistent follow-up, escalation, and resolution
- Lead collection efforts on significantly aged or high-risk accounts
- Own resolution of complex billing disputes, credits, and payment delays from identification through closure
- Partner with Billing, Customer Success, and Sales to resolve issues impacting payment
- Ensure disputes are accurately documented, tracked, and followed through to payment
- Act as a trusted credit partner to internal stakeholders, providing guidance on risk, payment status, and next steps
- Lead escalations with clear recommendations, timelines, and accountability
- Communicate confidently with customers and internal leadership regarding payment expectations
- Identify trends, root causes, and inefficiencies impacting collections performance
- Recommend and support improvements to credit, collections, and dispute management processes
- Share best practices and support training of team members as needed
Requirements
- 5+ years of progressive experience in Credit and Accounts Receivable
- Management of complex or high-dollar customer accounts
- Interpreting financial statements
- 3+ years of experience that includes training and/or coaching others
Benefits
- Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
- 401K match up to 5%
- 12 weeks of paid parental leave
- Tuition reimbursement program
- Start at 4 weeks’ vacation, 12 sick days, 1 company holidays, and 3 personal days
- Flexible work schedules and remote capabilities (by team)
- Opportunities for fitness challenges and rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit managementaccounts receivablebilling dispute resolutionfinancial statement interpretationcollections performance analysispayment processingrisk assessmenttrend identificationprocess improvementtraining and coaching
Soft Skills
communicationleadershipproblem-solvinginterpersonal skillsaccountabilityconflict resolutioncollaborationguidanceproactive approachanalytical thinking