VitalSource

Customer Success Manager

• Own and manage a portfolio of international publisher accounts, serving as their primary relationship contact at VitalSource
• Drive account health by helping publishers meet their goals, navigate industry challenges, and get maximum value from their partnership with VitalSource
• Lead publisher discovery conversations, reviews, and strategic check-ins tailored to each account's goals and maturity
• Identify and escalate risks early, churn signals, platform friction, contractual ambiguity, rather than waiting for publishers to raise them
• Work collaboratively with internal teams
• Step in confidently when a publisher has an issue, troubleshooting, coordinating internally, and keeping the publisher informed throughout
• Contribute to team processes, documentation, and internal knowledge-sharing, this team runs on good process, and everyone is expected to maintain it
• Represent publisher needs clearly and credibly in conversations with internal teams
• Use various internal systems, analytics, and project management platforms as part of your daily workflow

Recruitment

• Manage the full recruiting lifecycle across 10 to 12 open requisitions simultaneously, from intake through offer, with clear communication at every stage
• Partner with hiring managers at intake to define role requirements, calibrate the ideal candidate profile, and align on sourcing strategy, interview process, and timeline
• Actively source candidates through Jobvite, LinkedIn, professional networks, employee referrals, and community channels; maintain a healthy pipeline for current and near-term openings
• Conduct structured recruiter screens and provide clear, evidence-based candidate assessments to hiring managers
• Own the candidate experience from first contact to close, communicating proactively and representing VitalSource's mission and employee value proposition with consistency
• Track and report recruiting funnel metrics in Jobvite; surface trends, conversion gaps, and time-to-fill data to the Senior Director, Talent Management
• Coach hiring managers on structured interviewing, candidate evaluation, and offer strategy; serve as a trusted advisor, not just a sourcing partner
• Support inclusive job description language, sourcing diversification, and structured evaluation practices
• Maintain accurate records in Jobvite and ADP; ensure compliance with recordkeeping requirements across all requisitions
• Own and maintain job descriptions, partnering with hiring managers to ensure accuracy and alignment before posting
• Represent VitalSource at recruiting events and on employer brand channels.

Recruiter

Account Executive

• Build and execute territory plans prioritizing high-potential institutional prospects
• Develop qualified pipeline through outbound prospecting, referrals, events, campus visits, and coordinated marketing campaigns
• Own the full sales cycle from initial outreach to close
• Deliver consultative sales presentations and product demonstrations tailored to institutional stakeholders
• Manage pipeline quality, opportunity progression, and forecast accuracy in Salesforce or approved CRM
• Coordinate cross-functional support from various departments to support complex opportunities

Customer Success Manager

Recruiter

Account Executive – Institution