Support Engineer

• Responding to, and regularly providing updates to, open Support SubTasks with the objective of meeting SLAs.
• Working with internal teams and resources to understand and communicate expected behaviour from Vitality systems.
• Providing communication to stakeholders during escalated defect resolutions.
• Triaging incoming Support tickets and identifying priority of investigations.
• Writing detailed tickets for internal development teams with the objective of Support Defects / Hardening Initiatives being routed through the software development process.
• Other duties as assigned

Support Analyst

Support Engineer

Tier 2 Technical Support Specialist

Root Cause Support Analyst

Support Engineer

Customer Support Technician III