Sales Support Engineer
Acuity
DockerIoTJavaLinuxPython
Support Analyst
Vitality Group Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 per year
Job Level
JuniorMid-Level
Tech Stack
JavaServiceNowSQL
About the role
- Responding to, and regularly providing updates to, open Support SubTasks with the objective of meeting SLAs.
- Working with internal teams and resources to understand and communicate expected behaviour from Vitality systems.
- Providing communication to stakeholders during escalated defect resolutions.
- Triaging incoming Support tickets and identifying priority of investigations.
- Writing detailed tickets for internal development teams with the objective of Support Defects / Hardening Initiatives being routed through the software development process.
- Other duties as assigned
Requirements
- Customer / Member servicing experience and knowledge of Vitality Products
- 2 years experience working in a fast-paced, high-pressure, technical support environment
- Excellent analytical, communication, and writing skills
- In-depth understanding of Vitality’s programs
- Working knowledge of Microsoft office tool suite
- **Preferred**
- Bachelor’s degree in business or technical field
- STRONGLY prefer VG Customer Care Experience
- Experience managing escalated investigations with white glove clients and internal stakeholders
- Knowledge of SQL, ServiceNow, Web Application Administration including HTML, JAVA, and Content Management Systems
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Parental Leave
- Short Term & Long Term Disability
- Training & Development
- Hybrid Work
- Catered Food & Snacks
- Wellness Resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLHTMLJAVAWeb Application AdministrationContent Management Systems
Soft skills
analytical skillscommunication skillswriting skillscustomer servicestakeholder management
Certifications
Bachelor’s degree