Vitality Group Inc.

Customer Support

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information you are sharing
• Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Customer Care Specialist

Security Engineer

• Ensure alignment and oversight of our Group Security functions in Discovery Group Information Services (GIS), Information, Security and Governance (IGS)
• Ensure effective capacity planning takes place, task tracking, regular reporting and maintaining the overall posture and risk of the cyber posture.
• Build, implement and maintain the Information Security Management Systems (ISMS) program
• Review and mature existing processes and technology stacks.
• Allow for constant monitoring and reporting to the Information Security Systems Controls (ISSC) Committee.
• Continue to document, develop process and deliver clean Audit reports as part of our compliance frameworks and customer SLA’s.
• Develop and publish a strategic roadmap for future delivery aligned with a R&D track to ensure alignment with latest regulatory and industry requirements.
• Other duties as required.

Information Security Lead

Financial Planning and Analysis

• Responsible for core financial functions such as accounts payable, global cashflow, treasury, and financial systems.
• Ensure accuracy, compliance, efficiency, and scalability.
• Assist the CFO with cashflow forecasting & budgeting, management & legal cashflow, global cash projections, forex hedging, and timely cash collections.
• Manage global financial operations in accordance with USGAAP and/or IFRS, across entities and jurisdictions including Accounts Payable, Payroll, Treasury, Rewards.
• Identify and mitigate risks to the business, accounting and reporting processes, including creating and maintaining financial controls to ensure accurate records and monthly balance sheet reconciliations.
• Develop, implement, and maintain efficient financial systems to support global scaling.
• Optimize working capital and cash flow management through rigorous forecasting and monitoring.
• Cross Collaboration with leaders and departments to ensure operational alignment and shared vision.
• Manage vendor relationships, banking operations, and global payment structures.
• May telecommute.
• Other duties as required.

Head of Financial Operations – Global Markets

Actuary

• Analyze data and market context to identify strategic product themes and objectives to support accelerated growth and alignment with shared value insurance model.
• Collaborate closely with executive leadership to perform actuarial analyses that inform funding prioritization of key strategic initiatives, aligned to budgeting cycle.
• Develop and maintain commercially viable pricing models for core products including setting appropriate actuarial assumptions leveraging global Vitality experience.
• Monitor experience of core products using actuarial and data science techniques and propose changes where required.
• Build commercially sound joint business plans with strategic partners for initiatives, including end-to-end GTM plans as well as a robust set of KPIs, success metrics, joint accountability, and governance.
• Production of high-quality PowerPoint presentations and Word reports to support strategic outreach efforts, including the data gathering, interpretation of information, crafting a clear storyline, and creating an overall polished look and feel.
• Work cross-functionally with key stakeholders (Sales, Marketing, Product, Analytics, Operations, Strategic Partnerships) across the organization to gather feedback, identify, and prioritize new product innovations. Ensure proposed innovations are well supported by research and (internal and/or external) data.
• Stay informed of US market trends, wellness trends, regulatory changes and innovations occurring both inside and outside of the broader Discovery organization.
• Apply business development skills to support identification of opportunities for co-creation of product initiatives and programs with strategic partners, including digital therapeutics and point solution partners, provider groups or hospital systems, third-party administrators, and other digital health organizations.
• May telecommute.
• Other duties as required.

Strategy and R&D Actuary

Chief of Staff

• Partner with the CEO on enterprise strategy, annual operating plans, and multi‑year growth priorities.
• Translate strategy into clear, measurable initiatives aligned to outcomes, revenue growth, and client impact.
• Track progress on priorities (e.g., growth, innovation, margin, integration) and proactively unblock issues.
• Support strategic initiatives including health plan partnerships, employer growth, product expansion, and strategic partnerships.
• Design and run the CEO’s operating cadence, including ELT meetings, strategy days, and governance forums.
• Set agendas, synthesize inputs, and ensure decisions, owners, and follow‑ups are clearly captured and executed.
• Establish disciplined decision making and escalation mechanisms.
• Act as a trusted thought partner to the CEO and senior leadership team.
• Drive alignment across product, technology, clinical/coaching, sales, operations, finance, and shared services.
• Help clarify roles, decision rights, and interfaces as Vitality US continues to scale and integrate new capabilities.
• Resolve cross‑functional friction and ensure momentum on shared priorities.
• Support M&A activity, including diligence coordination, executive synthesis, and integration planning.
• Help drive post-acquisition integration to ensure strategic intent, cultural alignment, and execution discipline.
• Support preparation of board and investment committee materials, executive narratives, and performance updates.
• Coordinate inputs across leaders to ensure clear, concise, and consistent storytelling.
• Serve as a key interface point with stakeholders, ensuring alignment while advocating for US priorities.
• Help shape and reinforce the enterprise narrative - strategy, differentiation, and impact.
• Draft and refine CEO communications, presentations, and talking points for internal and external audiences.
• Ensure consistency of message across leadership forums, client engagements, and major initiatives.
• Lead or support high‑impact, ambiguous initiatives on behalf of the CEO.
• Conduct rapid analysis, synthesize insights, and recommend actions grounded in data and outcomes.
• Represent the CEO as a proxy when appropriate, carrying their intent, priorities, and decision logic.