Vitality Group Inc.

Technical Account Manager

• The Junior Technical Account Manager, Health Plans is responsible for technical and configuration updates to support clients
• Tracking and identifying opportunities to reduce issues
• Supporting ongoing administration and rollout of enhancements
• Assisting and troubleshooting during implementation of new groups and renewals of existing groups
• Aiding program launches, changes to group configurations, eligibility updates, custom activities, and quality assurance testing
• Creating cases and tracking progress of technical issues
• Escalating with appropriate internal channels to ensure tickets are being resolved in a timely manner
• Sharing timely updates with the clients through resolution
• Notifying clients of downtime (both planned and unplanned)
• Maintaining and building trust with clients
• Analyzing impacts on health plan clients to plan for changes and proactively communicate
• For groups requiring manual reporting and deliverables, manage the preparation and on-time delivery of all items
• Attending onsite events as needed and assist with preparation and set up
• Identifying opportunities to build relationships during on-site events
• Primary point of contact to weigh in on direction and information pertaining to health plan clients
• Identify areas for efficiency and drive process changes
• Assist in both ad-hoc and regularly scheduled tasks, projects, documentation, research, reporting and analysis

Junior Technical Account Manager, Health Plans

Manager

• Own and manage strategic health plan relationships, serving as the primary point of accountability and trusted advisor.
• Develop and execute account strategies aligned to health plan goals, performance targets, retention, and growth objectives.
• Proactively identify opportunities for expansion, optimization, and innovation within existing health plans, while surfacing risks and mitigation strategies.
• Act as a key stakeholder during health plan implementations, ensuring alignment between client expectations, internal teams, and operational execution.
• Partner closely with Sales, Implementation, Product, and Operations teams to support new and renewing opportunities and deliver strong client outcomes.
• Translate health plan feedback, performance insights, and market needs into actionable recommendations for internal teams.
• Drive ongoing engagement, performance reviews, and retention strategies for live accounts.
• Share best practices and learnings across health plan accounts to improve scalability and outcomes.
• Manage one direct report.
• Other duties as assigned.

Junior Technical Account Manager, Health Plans

Health Solutions Manager