VitalHub Corp.

Accountant

• Prepare the organization's general ledger accounts by recording transactions, posting journal entries, and ensuring accuracy and completeness in financial records.
• Perform monthly reconciliation of general ledger accounts to subsidiary ledgers, bank statements, and other financial records.
• Assist in the month-end and year-end close processes by preparing working papers, adjusting journal entries, accruals, and prepayments.
• Support the preparation of financial statements, including balance sheets, income statements, and cash flow statements.
• Analyze variances in general ledger account balances and investigate discrepancies.
• Assist in external audit processes by providing documentation and explanations for general ledger transactions.

Product Manager

• Manage and prioritize a product backlog that defines the strategic work to be completed that will be shared internally and drives the development work that will be done for the product.
• Gather, define and write up the product and services requirements; getting input from customers, prospects, partners, sales, development, external market trends and competitors in defining a cohesive set of product requirements and features that are market-driven and can be feasibly delivered.
• Produce Business Requirements Documents, Business Cases, Product Release Plans and other documents as required.
• Promote high standards and innovation in product changes and new features.
• Define the product release cadence with the Product Manager and ensure that releases are done properly, on time and on budget.
• Be hands on in approach and help fill gaps as required for the product success.
• Provide input on how resources should be allocated across product initiatives.
• Proactively identify risks, concerns, issues, and intervene as required to ensure that product releases remain on track.
• Proactively identify, intervene and mitigate significant product risks.
• Provide release progress updates to Product Manager and/or stakeholders.
• Responsible for helping onboard new staff and providing them initial knowledge of the product.
• Work with all the teams related to the product that they are following VitalHub’s defined standards, best practices, and processes.
• Answer product-related questions from the Sales, Business Development, Marketing and external Business Partner organizations.
• Ensure that the professional services, sales, development and customer support have all the product information and understand product releases to ensure product success.
• Ensure the product requirements are effectively communicated throughout the respected teams.
• Build solid client relationships prioritizing client satisfaction.
• Be a client advocate.
• Help with technical presentations and product demonstrations at customer briefings, industry conferences, and other public-speaking forums.
• Ensure that all product team members are happy, productive, and valued team members.

Product Owner

Cloud Engineer

• Contribute to the design, evolution, and operation of cloud platforms and DevOps capabilities across the UK product portfolio, covering infrastructure, deployment pipelines, and operational tooling
• Contribute to the technical direction for cloud architecture, including environment structure, network topology, identity and access models, and shared platform services, in alignment with global cloud teams.
• Support the development and promotion of standards and reference approaches for infrastructure as code, configuration management, and environment provisioning, ensuring repeatability and auditability.
• Design, implement, and improve DevOps practices, including CI/CD pipelines, release and deployment strategies, environment promotion, and change management.
• Ensure cloud platforms and CI/CD pipelines are secure and resilient, working with DevSecOps and InfoSec on access controls, secrets management, network security, and pipeline hardening.
• Maintain robust foundations for stability and recovery, including disaster recovery strategy, RTO/RPO definitions, runbooks, and regular recovery testing.
• Manage cloud cost through informed architectural decisions, capacity planning, scaling strategies, and service selection, using cost data to guide trade-offs rather than enforcing blanket controls.
• Promote transparency and visibility of cloud costs back into teams working on the products.
• Mentor and coach other members of the team to improve their skills and promote best practices.
• Work closely with engineering teams to ensure deployment, monitoring, and operational approaches align with application architecture and how systems are built and maintained.
• Work collaboratively, explaining technical decisions clearly and bringing teams along through support, guidance, and shared ownership rather than enforcement.

Senior Cloud Engineer

Project Manager

• Support sprint planning, daily stand‑ups, reviews, and retrospectives
• Help track sprint progress, blockers, and dependencies.
• Maintain delivery tools (Jira / Azure DevOps) with accurate task and status updates.
• Follow up on action items and delivery commitments.
• Assist with coordinating internal releases, demos, and handovers.
• Help ensure documentation and readiness items are completed before releases.
• Support UAT coordination and internal stakeholder reviews.
• Work closely with Engineering, QA, Product, and Support teams.
• Help ensure delivery information, risks, and timelines are clearly communicated
• Collaborate with both Sri Lanka–based teams and global stakeholders (UK / Canada).
• Support smooth handover of new features and fixes to Support teams.
• Help identify recurring delivery issues and escalate where needed.
• Contribute to improving delivery processes, templates, and ways of working.

Project Manager – Delivery Management, Project Coordination

Support Engineer

• Client Communication: Engaging with clients via email and Teams meetings to understand, reproduce and troubleshoot technical issues and concerns.
• Backend Investigation: Identifying and investigating issues within the Application backend systems like configuration, integration, platform, different modules and database.
• Incident Management: Utilizing incident management software such as Better Stack to acknowledge and resolve critical or after hour Incidents
• Monitoring Implementation: Deploying monitoring tools like Azure Monitor, Better Stack, and Dynatrace for proactive system health monitoring.
• Team Collaboration: Document Investigation on tickets collaborate with other internal technical teams like Engineering, Architecture, Platform, etc.
• Interact with Clients: Act as the point of contact for Support coordinators from hospitals and healthcare regions, providing exceptional Application technical support.
• Problem Solve: Utilize your technical expertise to diagnose, reproduce and troubleshoot application issues efficiently.
• Create Documentation: Develop and maintain comprehensive documentation, including FAQs and troubleshooting guides for common application issues.
• Collaborate Across the Organization: Effectively manage escalations and collaborate with cross-functional teams to address complex technical challenges.

Accountant

Product Owner

Senior Cloud Engineer

Project Manager – Delivery Management, Project Coordination

Technical Support Specialist