VitalHub Corp.

Backend Engineer

• Build high quality, scalable, performant, and secure .NET based applications.
• Write well-defined, commented, maintainable and testable code.
• Collaborate with global team members across various disciplines (team leads, architects, BAs, QA, and project stakeholders) to design and develop applications in an Agile environment.
• Be a strong advocate of coding standards and other software engineering best practices.
• Troubleshoot issues, clearly define problems and provide effective recommendations.

Senior Software Engineer - .NET

Business Development Rep

• Undertake research to identify potential new clients and create sales prospects for the VitalHub UK solutions that falls within the remit of this role
• Use skills to move prospects through the sales cycle and close these opportunities
• Achieve assigned targets and KPIs that have been agreed with VHUK executive and line management
• Visit customer sites / undertake video meetings to present and demonstrate the VitalHub UK solutions to a relevant Healthcare personal and teams
• Own all prospects and create winning sales strategies
• Coordinate the involvement of company personnel, including support, service, and management resources, to secure new wins
• Accurately forecasting monthly and quarterly revenue
• Own data quality in CRM for all opportunities and leads, ensuring accuracy of sales stage, deal size, close date, and next actions
• In conjunction with Sales Director, create and maintain a sales strategy for the VitalHub UK solution that falls within the remit of this role
• Be able to apply formal sales methodology
• Understanding the product landscape of solutions and services and how they fit in the marketplace
• Establish productive, professional customer relationships with key personnel (stakeholders and executive sponsor) within the National/Regional teams, ICB’s and Trusts
• Operate as a point of contact for all Sales matters specific to the customers
• Involvement in solution development efforts, with technical and commercial colleagues, to ensure Vitalhub UK solutions continue to address customer’s needs
• Involvement in marketing and sales activity, building business cases and actively contribute to forecasts and plans
• Deputise for the Sales Director in their absence, providing leadership continuity and representing the sales function at senior forums and decision-making meetings
• Any additional ad hoc duties as required by the business from time to time

Senior Business Development Manager

Customer Support

• Lead global L1–L3 support teams across products, regions, time zones, and 24x5 / 24x7 operations
• Own customer experience, service quality, SLAs, escalations, and KPIs such as CSAT, backlog health, true resolution time, and repeat issue reduction
• Manage workforce planning, capacity planning, and resource allocation to ensure reliable support coverage
• Collaborate with Product Engineering, Quality Engineering, and Infrastructure to improve availability, reliability, and resolution timelines
• Drive ITIL-aligned incident, problem, and change management practices
• Maintain compliance alignment for GDPR, SOC 2, data handling, access controls, and audit readiness
• Create a structured customer feedback loop into Product and Engineering to support quality and roadmap improvements
• Promote accountability, continuous improvement, and customer-centricity across the support function

Senior Manager – Customer Support

Accountant

• Prepare the organization's general ledger accounts by recording transactions, posting journal entries, and ensuring accuracy and completeness in financial records.
• Perform monthly reconciliation of general ledger accounts to subsidiary ledgers, bank statements, and other financial records.
• Assist in the month-end and year-end close processes by preparing working papers, adjusting journal entries, accruals, and prepayments.
• Support the preparation of financial statements, including balance sheets, income statements, and cash flow statements.
• Analyze variances in general ledger account balances and investigate discrepancies.
• Assist in external audit processes by providing documentation and explanations for general ledger transactions.

Product Manager

• Manage and prioritize a product backlog that defines the strategic work to be completed that will be shared internally and drives the development work that will be done for the product.
• Gather, define and write up the product and services requirements; getting input from customers, prospects, partners, sales, development, external market trends and competitors in defining a cohesive set of product requirements and features that are market-driven and can be feasibly delivered.
• Produce Business Requirements Documents, Business Cases, Product Release Plans and other documents as required.
• Promote high standards and innovation in product changes and new features.
• Define the product release cadence with the Product Manager and ensure that releases are done properly, on time and on budget.
• Be hands on in approach and help fill gaps as required for the product success.
• Provide input on how resources should be allocated across product initiatives.
• Proactively identify risks, concerns, issues, and intervene as required to ensure that product releases remain on track.
• Proactively identify, intervene and mitigate significant product risks.
• Provide release progress updates to Product Manager and/or stakeholders.
• Responsible for helping onboard new staff and providing them initial knowledge of the product.
• Work with all the teams related to the product that they are following VitalHub’s defined standards, best practices, and processes.
• Answer product-related questions from the Sales, Business Development, Marketing and external Business Partner organizations.
• Ensure that the professional services, sales, development and customer support have all the product information and understand product releases to ensure product success.
• Ensure the product requirements are effectively communicated throughout the respected teams.
• Build solid client relationships prioritizing client satisfaction.
• Be a client advocate.
• Help with technical presentations and product demonstrations at customer briefings, industry conferences, and other public-speaking forums.
• Ensure that all product team members are happy, productive, and valued team members.

Senior Software Engineer - .NET

Senior Business Development Manager

Senior Manager – Customer Support

Accountant

Product Owner