VITALE NURSING INC

Client Services Representative

• Answer incoming client, family, referral source, website, and email inquiries.
• Respond promptly and professionally to prospective clients, referral partners, and families.
• Gather and document intake information accurately.
• Schedule consultations, assessments, and onboarding appointments in collaboration with clinical leadership.
• Follow up with prospective clients and families to support service conversion and client satisfaction.
• Coordinate client onboarding paperwork and related documentation.
• Maintain accurate client, referral, and intake records in AlayaCare, CRM systems, Google Workspace, and other internal platforms.
• Create, update, and maintain nurse and caregiver schedules for private-duty nursing and caregiving services.
• Fill open shifts and coordinate staffing coverage to help ensure uninterrupted client care.
• Manage caregiver and nurse availability, call-offs, replacements, and urgent schedule changes.
• Communicate schedule updates clearly with staff, clients, families, and leadership.
• Support onboarding processes for clients, caregivers, nurses, and internal staff as assigned.
• Maintain organized client and caregiver files, databases, tracking systems, and documentation logs.
• Participate in a structured on-call rotation for intake, scheduling, and urgent staffing needs.
• Support management of company social media platforms, including Instagram, LinkedIn, and TikTok.

Client Services – Staffing Coordinator