VITAL WorkLife

Account Manager

• Manage and grow a portfolio of healthcare client relationships—including hospitals, health systems, medical groups and academic medical centers
• Serve as a point of contact for client stakeholders, establishing VITAL WorkLife as a trusted advisor
• Achieve targeted subscription, renewal and fee-for-service revenue goals by ensuring high client satisfaction and proactively upselling additional solutions
• Lead contract renewal and expansion initiatives; coordinate with internal stakeholders on pricing and scope
• Conduct regular strategic meetings and quarterly business reviews to educate stakeholders on solution performance, emerging well-being challenges, and VITAL WorkLife’s evolving offerings
• Partner with Engagement Managers, Implementation Specialist, and internal teams to support seamless program launches, communications, and reporting
• Share client feedback and market intelligence with solutions, clinical, and marketing teams to influence program enhancements
• Maintain a deep understanding of the healthcare industry—including clinician burnout trends, mental health parity, workforce retention challenges, and regulatory shifts—positioning VITAL WorkLife as an indispensable partner
• Maintain accurate account documentation, pipeline of upsell opportunities, and renewal timelines using HubSpot CRM
• Participate in team projects, process improvement initiatives, and thought-leadership activities as needed

Senior Account Manager

Business Development Rep

• Proactively identify and qualify new prospects through outbound calls, emails, social selling, networking, and other creative outreach strategies.
• Target organizations within our ideal customer profile using industry tools, databases, and LinkedIn.
• Engage early-stage prospects with value-driven conversations to uncover needs and prepare them for handoff to the National Sales Managers.
• Collaborate with marketing to follow up on campaign leads, events, and webinars, converting marketing-generated leads into sales opportunities.
• Maintain accurate and timely records of all activities, contacts, and opportunities in HubSpot.
• Assist with scheduling discovery calls, preparing prospect briefs, and providing pre-call research to the National Sales Managers.
• Gather and share prospect and industry insights with sales and marketing to refine messaging and strategy.
• Consistently meet or exceed monthly and quarterly activity, meeting, and qualified opportunity targets.

Business Development Representative

Sales

• Achieve new business revenue goals in alignment with the sales leadership strategy
• Develop and execute individual sales plans to generate new business, contributing to the overall sales team’s strategy
• Collaborate closely with marketing, account management and clinical departments to leverage, content, data and subject matter expertise in the sales process
• Regularly share market intelligence and feedback with internal departments
• Maintain a high level of competitive industry knowledge while using exceptional communication and analytical skills to positively represent the company’s value in the marketplace
• Effectively prospect and professionally network with our target audiences using social media, referrals and other creative sales strategies
• Proactively focus on driving shorter sales cycles and increasing closed-won rates
• Demonstrate proficiency in the CRM database (HubSpot) to accurately record and manage the sales process
• Develop and deliver insight-driven presentations that help prospects reframe their approach to physician well-being and collaborate on a path forward