Vita Bella

Customer Support

• Guide patients through the onboarding process and answer questions related to their membership and treatment
• Monitor medication refill needs and follow up on refill requests with patients/providers
• Assist patients with scheduling and tracking follow-up appointments
• Track medication orders and shipment status
• Communicate regularly with pharmacy representatives regarding orders, delays, and updates
• Coordinate with the medical team to relay patient updates and provider recommendations
• Respond to patient messages in a timely, professional, and empathetic manner
• Complete administrative and back-office tasks to support daily operations
• Maintain accurate patient records and documentation

Customer Service Representative