Customer Service Representative

Vita Bella

Customer Service Representative supporting a patient monitoring team at Vita Bella. Ensuring smooth patient experiences through onboarding and ongoing treatment support.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $36,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Guide patients through the onboarding process and answer questions related to their membership and treatment
Monitor medication refill needs and follow up on refill requests with patients/providers
Assist patients with scheduling and tracking follow-up appointments
Track medication orders and shipment status
Communicate regularly with pharmacy representatives regarding orders, delays, and updates
Coordinate with the medical team to relay patient updates and provider recommendations
Respond to patient messages in a timely, professional, and empathetic manner
Complete administrative and back-office tasks to support daily operations
Maintain accurate patient records and documentation

Requirements

What you’ll need

Previous experience in customer service, healthcare support, or patient coordination preferred
Strong English written and verbal communication skills
Excellent organizational skills and attention to detail
Comfortable working with patient portals, messaging systems, and internal tracking tools
Ability to multitask and manage follow-ups without dropping the ball
Professional, empathetic, and patient-focused approach

Benefits

Comp & perks

Competitive pay packages for part-time & full-time team members
Bonuses
Membership and healthcare discounts
Continuing education opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient OnboardingMedication Refill TrackingAppointment SchedulingRecord KeepingAdministrative Support

Soft Skills

EmpathyProfessionalismAttention to DetailMultitasking