Visualsoft Ltd

POS Implementation Analyst

Visualsoft Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Stockton-on-Tees • United Kingdom

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About the role

  • Join client discovery calls to understand business needs and operational workflows
  • Contribute to solutioning workshops and recommend POS configurations and apps
  • Configure Shopify POS channels and support migrations from legacy systems
  • Assist with client training preparation, ensuring their teams are ready to use the new system
  • Leverage your experience to provide proactive troubleshooting support during and after implementation
  • Document workflows, configurations, and client requirements for internal reference
  • Escalate complex operational or configuration issues to senior team members

Requirements

  • Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
  • Strong analytical and proven problem solving skills
  • Comfortable in client facing calls and workshops
  • Excellent attention to detail and ability to document and communicate processes clearly
  • A team player with a willingness to learn and grow with the function
  • A commitment to providing exceptional customer service and ensuring a smooth experience for clients
Benefits
  • Competitive basic salary with great progression options
  • Unlimited paid holidays - yes that's not a typo!
  • Hybrid working
  • Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
  • Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
  • Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
  • A high-performance MacBook
  • VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
  • Free breakfast, fruit, hot and cold drinks and protein shakes
  • Friday afternoon drinks to wind down for the weekend
  • Pension scheme to help you save for the future
  • Cycle to work scheme
  • Discounts across our brands
  • Regular team social events
  • Training & development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
POS configurationShopifyeCommerce platformstroubleshootingworkflow documentationclient trainingsystem migration
Soft Skills
analytical skillsproblem solvingclient communicationattention to detailteam playercustomer servicewillingness to learn