Team Leader – Client Services

VISTRA

full-time

Posted on: 1/15/2026

Location Type: Office

Location: Mauritius

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About the role

Manage the timely on-boarding/ review of clients by performing KYC/AML checks as applicable in accordance with policies and procedures in place
Oversee the day-to-day activities of a Team
Provide support, guidance and coaching to staff and maximise their potential
Liaise with clients/front office/compliance as part of the KYC process
Maintain positive and productive working relationships with internal and external clients
Assist in preparing monthly statistics/KPIs for Senior Management
Comply with company policies and procedures and adherence with relevant administration procedure manuals
Participate in ad hoc projects or matters

Experience managing/coaching a KYC/Onboarding team
Must be able to easily grasp and comprehend AML risks and develop tailored KYC searches accordingly
Good communication and organisational skills to meet tight deadlines
Proficient in MS Office (Microsoft Word, Excel, Power point)
Able to multi-task, prioritise and manage time effectively
Ability to solve problems and work independently and as a member of a team
Have a methodical approach with attention to detail, be able to quickly assess and act on changing priorities
Quick learning ability to new systems and operational procedures
Familiarity with capital market/fund structures would be an advantage
Able to work flexible hours to meet operational needs when required
At least 7 years’ work experience in a similar sector

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

KYCAMLcoachingteam managementdata analysisreportingproblem solvingmulti-taskingtime managementattention to detail

communicationorganizationalleadershiprelationship managementindependenceflexibilityadaptabilitymethodical approachquick learningprioritization