VISTRA

Enterprise Service Manager, Global Delivery – Payroll Activation 1

VISTRA

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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About the role

  • Reporting to the Global Payroll Manager – Payroll
  • Responsible for the successful planning, designing and execution of global payroll delivery without friction to Vistra clients
  • Responsible for focusing on client payroll activations and ensuring that client payroll services are administered in an accurate and timely manner whilst maintaining high levels of client satisfaction
  • Manage a portfolio of Tier 1 and Tier 2 clients
  • Strong project management, client engagement, and strong Global Delivery Knowledge and understanding
  • Internal stakeholder management and strong communication skills across many differing cultures
  • Develop and implement Global Standards that ensures both delivery resilience and managing risk mitigation strategies
  • Single point of contact for both internal and client stakeholders during 'Crisis'
  • Executing our Service Management Framework

Requirements

  • Bachelor’s degree in business administration, management or a related field
  • Ideally 5+ years of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
  • Ideally 5+ years of experience in an operations related environment, with a proven ability to deliver cost effective solutions and service design
  • Proven experience in operational and client management
  • Experience in handling complex client discussions
  • Proven ability to repair & improve client relationships
Benefits
  • 25 days annual leave
  • Individual private medical insurance cover
  • Health cash plan
  • Pension: 3% employee and 8% employer contribution
  • Life Assurance 4x Salary
  • Group income protection
  • Season ticket loan
  • Ride to work scheme
  • A day’s Celebration Leave
  • Ability to buy up to one week’s annual leave per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payroll managementHR experienceoperations managementservice designrisk mitigation strategiesproject management
Soft skills
client engagementcommunication skillsstakeholder managementrelationship managementcultural awareness
Certifications
Bachelor’s degree