VISTRA

Enterprise Service Manager, Global Delivery – Payroll Activation

VISTRA

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Reporting to the Global Payroll Manager – Payroll, the Enterprise Service Manager (ESM) is a strategic and hands-on position responsible for the successful planning, designing and execution of global payroll delivery without friction to Vistra clients.
  • The ESM role will be responsible for focusing on client payroll activations and ensuring that client payroll services are administered in an accurate and timely manner whilst maintaining high levels of client satisfaction.
  • Manage a portfolio of Tier 1 and Tier 2 clients.
  • Strong project management, client engagement, strong Global Delivery Knowledge and understanding, internal stakeholder management and strong communication skills across many differing cultures.
  • Develop and implement Global Standards that ensures both delivery resilience and managing risk mitigation strategies when issues arise.
  • Become the Single point of contact for both internal and client stakeholders in times of ‘Crisis’.
  • Orchestrate Service Excellence, understand & align to client strategies & challenges: identify new opportunities during client service interactions.
  • Drive Vistra’s Strategic Account Plan, Advance Revenue Growth and Achieve Retention by coordinating ongoing delivery governance and supporting account RFP’s.

Requirements

  • Bachelor’s degree in business administration, management or a related field
  • Ideally 5+ years of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
  • Ideally 5+ years of experience in an operations related environment, with a proven ability to deliver cost effective solutions and service design
  • Proven experience in operational and client management
  • Experience in handling complex client discussions
  • Proven ability to repair & improve client relationships
Benefits
  • 25 days annual leave per annum
  • Individual private medical insurance cover
  • Health cash plan
  • Pension: 3% employee and 8% employer contribution
  • Life Assurance 4x Salary
  • Group income protection
  • Season ticket loan
  • Ride to work scheme
  • A day’s Celebration Leave
  • Ability to buy up to one week’s annual leave per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payroll managementoperations managementservice designrisk mitigationproject managementclient engagementglobal delivery knowledgeaccount managementcost effective solutionsclient relationship management
Soft skills
communication skillsstakeholder managementcultural awarenessproblem-solvingstrategic thinkingclient satisfaction focuscrisis managementservice excellencerelationship buildingopportunity identification
Certifications
Bachelor’s degree in business administrationBachelor’s degree in managementBachelor’s degree in a related field