Vistar Media

Customer Success Manager

• Vistar Media: global ad tech and the world's largest digital out-of-home (DOOH) advertising marketplace; now part of T-Mobile Advertising Solutions
• Assist the Client Success team in building RFPs and comprehensive media plans
• Partner with Client Success to gather assets, set up campaigns, and monitor performance and delivery
• QA creative files and digital assets for DOOH & Mobile campaigns; ensure files and tags meet specs
• Coordinate custom creative development; oversee timeline and asset creation
• Traffic 1st and 3rd party campaigns across DOOH and mobile
• Pull DOOH and Mobile reporting; coordinate with teams to resolve discrepancies
• Support Client Success team with billing efforts
• Take ownership of assigned projects and meet all deliverables accurately and timely

Client Success Associate

• Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients
• Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
• QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.
• Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish
• Traffic 1st and 3rd party campaigns across DOOH and mobile
• Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
• Support the Client Success team with billing efforts for our clients
• Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner

• Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier.\n• Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.\n• From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.\n• As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.\n• About the role: We're adding to our Client Success team, and are searching for a skilled programmatic media buyer to join a great team of Account Managers. As a Senior Client Success Associate, you will be hands-on-keyboard within the Vistar DSP and responsible for the planning, execution and optimization of programmatic DOOH buys, with the goal of retaining clients and growing their business. You will leverage your expertise in data analysis, bidding strategies, and platform management to deliver high-performance campaigns for our clients and be a platform expert who can not only teach our clients the nuances of programmatic buying, but be a Vistar DSP expert, as well. You will work closely with our Account Management, Sales, Product, Finance, and Analytics teams to ensure all campaigns meet or exceed performance goals.\n• What you’ll do:\n• Oversee the day-to-day management of programmatic DOOH campaigns across the Vistar DSP, ensuring campaigns are set up and optimized for peak performance; Work with agency teams to set up and launch campaigns, and provide optimization recommendations ensuring full delivery and KPIs are hit \n• Collaborate with internal teams, and clients alike, to plan programmatic DOOH buys tailored to specific client goals and objectives\n• Working hands-on-keyboard in the Vistar DSP, continuously monitor campaign performance, identify opportunities for optimization, and implement data-driven changes to improve results; Provide actionable insights and recommendations to clients and stakeholders\n• Quickly identify and resolve all issues related to campaign setup, delivery, and performance\n• Build strong relationships with agencies/clients to cultivate relationships and increase partner investment \n• Become a platform expert who can consult and educate clients on new product updates, platform nuances, and DOOH best practices\n• Stay up-to-date with the latest trends and tools in programmatic advertising and help implement new technologies to enhance campaign effectiveness\n• What experience we’re looking for:\n• 2-3 years in ad tech working with brands / agencies / trading desks / ad networks; experience in programmatic media buying, trading, or related roles.\n• Bachelor’s degree in Marketing, Advertising, Business, or related field.\n• Fluent understanding of exchanges, DSPs, SSPs, and the programmatic buying process\n• Experienced in both managed and self service client support\n• Who you are:\n• Skilled in working with media agencies and navigating agency teams\n• Proficiency in data analysis and reporting tools (Excel, Google Analytics, Tableau, etc.).\n• Ability to manage multiple projects and clients while delivering on tight deadlines.\n• Excellent problem-solving skills and a proactive approach to campaign optimization.\n• What we offer:\n• Flexible, fun start-up environment and culture\n• An approachable and accessible C-Suite\n• Comprehensive health benefits\n• 401k + match\n• Quarterly Lifestyle Stipend\n• Unlimited PTO and summer Fridays\n• A flexible hybrid work environment with a casual attire while in office\n• Global Employee Exchange Program\n• Sponsored Volunteer Events and Vistar Gives Back program\n• An awesome and supportive bunch of people to work with and learn from