Client Service Specialist – Personal Lines
Relation Insurance Services
Salary
💰 $26 - $31 per hour
Job Level
Mid-LevelSenior
About the role
- Managing client requests and bookings with precision and efficiency
- Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly
- Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience
- Anticipating challenges, resolving issues, and keeping clients informed at all times
- Coordinating across multiple teams to deliver seamless, end-to-end service
- Building trusted relationships with high-profile clients through clear, professional communication
- Taking ownership of complex situations and ensuring the best possible outcome
- Working shifts that include both day and night as part of a 24/7 Client Services team
Requirements
- Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries)
- Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time
- Strong communication skills, with excellent written and spoken English
- The ability to stay calm, accurate, and solutions-focused under pressure
- A collaborative mindset and genuine passion for delivering exceptional service
- Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States
