Senior Client Services Representative – Epic Experienced
Tenet Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $26 per hour
Job Level
Senior
About the role
- Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved.
- Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.
- Written communication 75% of the time and oral communication 20%.
- Analyze all escalations by providing a detailed analysis of drivers and root causes. This may require investigating and reporting in a mechanism where data can be analyzed on a monthly basis.
Requirements
- Bachelor’s Degree, preferably in Business or Health Care, or equivalent experience preferred
- Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.
- Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
- Ability to mediate with internal partners for resolution of complex issues
- Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
- Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
- Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
- Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
- Proficient understanding of Hospital Revenue Cycle Services
- Proficient data entry and typing skills
- Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done.
- Intermediate Microsoft Office (Word, Excel)
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysistroubleshootingdata entrytyping skillsreportingroot cause analysisproblem solvingcommunication analysisrecommendation developmentrisk assessment
Soft skills
independent thinkerlogical thinkinginterpersonal skillsverbal communicationwritten communicationlistening skillsorganizational skillsteam playerjudgmentadaptability