Vista Group

Solutions Engineer

• In this Solutions Architect role, you'll be providing technical consultancy and code architecture services to diverse technical and operational teams in Vista, to ensure the ongoing technical quality and longevity of the Vista software suite and the success of Vista Group’s offerings.
• Working with the Principal Architect (Solutions and Integrations), Global Head of Platform and Architecture, the Architecture team and Engineering teams, to develop, refine and implement the technical and architectural strategies for Vista software and services. The role will provide technical research and software design services to Teams as required, including proactively creating and reviewing solution designs and technical implementation details, and recommending improvements that ensure Vista software and services advance in line with our technical strategy.
• In addition to providing general mentoring and technical guidance to Engineers, Operations Staff and Technical Experts, the role may include working within teams on a project basis, creating solutions and implementing positive and meaningful solutions across Vista’s product and service estate.
• About the role
• Strategy
• Work with the Principal Architect (Solutions and Integrations), Global Head of Platform and Architecture, Architecture team members, and key subject matter experts to develop and refine strategic technical goals and strategy documentation for Vista software and services
• Monitor external and internal information sources to identify new technology options relevant to Vista software and services
• Research new technology options where appropriate and communicate findings to Vista stakeholders
• Assist the Global Head of Platform and Architecture to communicate technical strategy to all relevant stakeholders
• Proactively monitor solution designs and technical implementation details across multiple development teams to ensure development efforts are adhering to our strategic goals
• Guidance and Mentoring
• Provide technical mentoring and guidance to all teams as required including architecture, solution design and review services
• Ensure the teams are aware of our strategic technical goals and are working collaboratively to achieve these
• Work with the Principal Architect (Solutions and Integrations), Global Head of Platform and Architecture, Head of Cloud Services, Software Architects, and the Engineering Teams, to promote technical excellence
• Facilitate regular collaborative sessions with teams to ensure ongoing technical improvements to our core software modules and frameworks
• Engineering and Delivery
• Develop proof of concept to prove key elements of solution design will deliver all the aspects we wish to
• Work alongside engineering teams to build key platform and customer deliverables
• Help manage key engineering projects to delivery
• Operations
• Help define operational state and runbooks for production and test systems
• Work with engineering teams as required on high priority issue identification and remediation
• Other
• Assist the Principal Architect and Global Head of Platform and Architecture to document and maintain internal development resources and best practice guidance.
• Perform interviews for new Architecture and Engineering staff as required
• Complete other tasks as directed by the Principal Architect, Global Head of Platform and Architecture and Senior Architect(s) acting as support and stand-in as required

Solutions Architect

Customer Success Manager

• The role is responsible for the oversite of the total client success across APAC.
• Acting as the point of communication for this region, your responsibilities will involve customer centric needs related to Support, Sales, Billing, Product Development and more.
• Working closely with the Global Head and other regional leads you will establish and maintain a cohesive, consistent and responsive framework to deliver a best-in-class client experience while embracing the unique needs and values of the independent cinema community.
• Key Responsibilities:
• Consistently champion the voice of Veezi clients internally and work to ensure all pertinent Vista Pillar efforts aid in that goal.
• Accountable for client renewal and retention across their appointed region, driving additional revenue opportunities through upselling and cross selling what benefit the Veezi clients.
• Involved in client growth across an appointed region by proactively fielding incoming inquires and occasionally taking part in targeted outreach as deemed necessary.
• Providing influence on the Client Success strategic objectives and translating those objectives into actionable goals and priorities for the necessary sub and external pillars.
• Day-to-day oversight of an assigned Veezi client portfolio, acting as the point of communication for client escalated concerns or actions.
• Collaborate with the Technical Support teams when necessary to ensure optimal prioritization of tasks and projects.
• Work closely with the Global Head of Veezi to support new business opportunities as well as the satisfaction of existing clients.
• Work closely with the Global Head of Veezi and other regional leads, to develop and establish a cohesive, consistent and responsive framework to deliver a best-in-class proactive client experience.
• Help to identify and capture market and client requirements that can inform the product roadmap and drive opportunities that differentiate the service and/or experience for our clients.
• Travel nationally or internationally to client sites and other offices as requested by the Global Head of Veezi.
• Represent Veezi as a leader in the Film and Cinema industry through events, contribution to media channels and in all clients, prospect, and partner interactions.

Solutions Architect

Client Success Manager