Investigating and resolving problems that arise with our software at a 1st level
Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
Using SQL Server and SQL statements to assist with problem solving
Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information

Requirements

Strong client-facing skills
Solid task management and understanding of assigned priorities
Excellent written and verbal communication skills and excellent command of the English language
Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)
Interest in the cinema industry
Mexico City resident

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL ServerSQL statementstroubleshootingproblem solving

Soft Skills

client-facing skillstask managementwritten communicationverbal communicationunderstanding of priorities

Certifications

Bachelor’s degree in ITBachelor’s degree in Computer Science