Visit York County

Customer Support

• Screen broadband internet troubles and technical support requests
• Communicate with customers to resolve connection and email issues or request additional customer assistance
• Identify opportunities to provide leads to Customer Service for service upgrades
• Provide world class customer service and first call resolution
• Respond to internet trouble requests via phone, email, chat, text and social media
• Resolve internet connectivity, email and related issues in a timely and professional manner
• Meet or exceed monitoring scores, KPI adherence and lead objectives
• Adhere to departmental attendance guidelines
• Collaborate with Network, Engineering, CNOC, Testboard and Plant departments to identify, track and resolve customer issues and outages
• Perform training, OT, ADC, SMA, CNOC and other assigned special projects
• Inform the Team Supervisor about training needs, outages, equipment troubles and customer service issues

Internet Support Specialist