Internet Support Specialist

Visit York County

Internet support specialist resolving broadband, email, and connectivity issues for Comporium, a diversified communications services provider. Handling customer support across phone, email, chat, text, and social media.

Posted 8/21/2026full-timeRock Hill • South Carolina • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting and customer service skills in a technical environment, effectively resolving internet connectivity and email issues while maintaining high customer satisfaction. Capable of collaborating with various departments to address and track customer concerns and outages.

Highest-signal resume keywords

Customer ServiceTroubleshooting SkillsTechnical SupportCommunication SkillsComputer Networking Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingComputer SkillsTechnical SupportInternet Connectivity ResolutionEmail Issue Resolution

Soft Skills

Excellent CommunicationInterpersonal SkillsPatience Under Stress

Tools & Technologies

PhoneEmailChatTextSocial Media

Industry Keywords

Customer AssistanceKPI AdherenceFirst Call ResolutionHigh Call VolumeFlexible Hours

About the role

Key responsibilities & impact

Screen broadband internet troubles and technical support requests
Communicate with customers to resolve connection and email issues or request additional customer assistance
Identify opportunities to provide leads to Customer Service for service upgrades
Provide world class customer service and first call resolution
Respond to internet trouble requests via phone, email, chat, text and social media
Resolve internet connectivity, email and related issues in a timely and professional manner
Meet or exceed monitoring scores, KPI adherence and lead objectives
Adhere to departmental attendance guidelines
Collaborate with Network, Engineering, CNOC, Testboard and Plant departments to identify, track and resolve customer issues and outages
Perform training, OT, ADC, SMA, CNOC and other assigned special projects
Inform the Team Supervisor about training needs, outages, equipment troubles and customer service issues

Requirements

What you’ll need

High school diploma or equivalent required
Computer Technology degree preferred
1-2 years customer service in a technical environment and/or computer networking experience preferred
Excellent communication and interpersonal skills
Troubleshooting and computer skills
Ability to work flexible hours, including weekends, holidays and during severe weather
Ability to work extended hours or overtime as needed
Patient and able to work under stress during times of high call volume and outage situations

Benefits

Comp & perks

Company values and rewards employees for a job well done
Equal Opportunity Employer/Contractor