Visit.org

Social Impact Program Manager, Enterprise Accounts

Visit.org

contract

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
  • Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
  • Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
  • Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
  • Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
  • Maintain planning trackers and calendars to keep internal and external teams aligned
  • Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
  • Maintain internal documentation, including SOPs, best practices, and planning templates
  • Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
  • The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Requirements

  • 3+ years of experience in customer success, account management support, or operations
  • Experience using Salesforce to improve efficiency across operations
  • Comfortable and confident in client-facing communications
  • Strong attention to detail and superior organizational skills
  • Ability to multitask and prioritize to manage multiple projects on tight timelines
  • Candidate would ideally be located in Washington
  • Experience working in a fast-paced startup environment
  • Passion for our mission and the desire to make an impact in the world through technology
Benefits
  • Health, Dental, and Vision
  • Unlimited PTO + Holiday + Birthday off!
  • Unlimited Social Impact Time Off (SITO)!
  • A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
  • Competitive salary
  • Mission-aligned company events/volunteering
  • Inclusive, exciting start-up culture
  • Accelerated career & personal growth
  • Culture Club and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementoperationsevent planningdata analysisreport preparationproject managementlogistics coordinationSOP documentationimpact measurement
Soft Skills
empatheticsolutions-orientedcommunicationattention to detailorganizational skillsmultitaskingprioritizationcollaborationadaptabilityproblem-solving